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Search: Posts Made By: GatorWesley
Forum: General Announcements 01-08-2009, 10:50 AM
Replies: 237
Views: 46,635
Posted By GatorWesley
Re: HostGator CPanel Theme

We are planning on releasing an updated theme soon with more features dedicated to reseller customers, so what you are offering will not be our standard theme in the near future.

We have no...
Forum: General Announcements 01-08-2009, 08:33 AM
Replies: 237
Views: 46,635
Posted By GatorWesley
Re: HostGator CPanel Theme

You cannot charge anyone for a theme that we created and it will have to be on an account hosted on an HG server. We have no problem with you sharing this, but with this being modified it is no...
Forum: General Announcements 11-07-2008, 03:12 PM
Replies: 0
Views: 2,673
Posted By GatorWesley
Double charged invoices from 11/02

Early this week we discovered that over the past weekend the billing system charged most invoices generated on 11/02 two times. This was caused from the cron being scheduled very early in the day...
Forum: General Announcements 10-30-2008, 04:09 PM
Replies: 5
Views: 6,682
Posted By GatorWesley
Exclamation Domain Name Phishing Scam ALERT!

Be on the lookout for any suspicious emails saying that they are coming from Enom in regards to your domain. Quite a few customers have came to us to let us know about these messages that ask for...
Forum: General Announcements 09-19-2008, 08:15 AM
Replies: 94
Views: 20,186
Posted By GatorWesley
Re: Hurricane Ike Procedures

I found your ticket FKU-2956645. We did not refuse to give an extension, we simply stated that there is a grace period and your account would be fine as long as it was paid within that time frame.
...
Forum: General Announcements 09-19-2008, 08:10 AM
Replies: 94
Views: 20,186
Posted By GatorWesley
Re: UPSET! Hurricane Ike Procedures

Please provide the ticket number so I can look into this for you, also please keep in mind that extensions have to be cleared by management or a supervisor in most cases.
Forum: General Announcements 09-18-2008, 06:36 AM
Replies: 94
Views: 20,186
Posted By GatorWesley
Re: Hurricane Ike Procedures

We're back in the office today. We got power late last night and are working on getting things back to normal. Phones are still not up but should be in the next few days.
Forum: General Announcements 09-16-2008, 07:10 AM
Replies: 94
Views: 20,186
Posted By GatorWesley
Re: Hurricane Ike Procedures

Looks like we'll be working at the backup office and remotely today as well, our zip code is showing 92% outage of power according to stats listed on the Centerpoint site.

I've been without...
Forum: General Announcements 09-15-2008, 09:54 AM
Replies: 94
Views: 20,186
Posted By GatorWesley
Re: Hurricane Ike Procedures

We're doing well! We have employees scattered across Houston at anyone's house that has wifi and electricity as well at the TWC data center. Thank you to all the customers that have been patient...
Forum: General Announcements 09-12-2008, 03:11 PM
Replies: 94
Views: 20,186
Posted By GatorWesley
Re: Hurricane Ike Procedures

The Planet in Houston is pretty far north away from Galveston, so by the time the storm hits it should be weakened. But The Planet has been preparing for this and have a good backup system in place.
Forum: General Announcements 07-22-2008, 09:01 AM
Replies: 100
Views: 25,756
Posted By GatorWesley
Re: *** RESELLER PHP5/SQL5 Migrations *** UPDATED

Please keep any further responses to your specific issue on your ticket so it will go directly to our admins.
Forum: Network Status 06-24-2008, 09:41 AM
Replies: 33
Views: 4,876
Posted By GatorWesley
Re: Chevette Down

Chevette is not currently down (it's online with a load of 3.01) and your site is loading fine. Please do not continue to bump up old network threads or we will disable your forum account.
Forum: Network Status 06-24-2008, 09:37 AM
Replies: 3
Views: 1,580
Posted By GatorWesley
Re: LiveChat Down

This thread is from February, please do not bump up old status notifications.
Forum: Network Status 05-06-2008, 03:29 PM
Replies: 10
Views: 2,275
Posted By GatorWesley
Re: My All Websites Down! MYsql host error?

It appears to be a MySQL connection error, however there is an issue with your billing that I have just sent you a private message about. Please reply to me on that issue through private messages.
Forum: Network Status 05-06-2008, 03:24 PM
Replies: 10
Views: 2,275
Posted By GatorWesley
Re: My All Websites Down! MYsql host error?

What is your primary domain? Do you have a ticket submitted on this?
Forum: Network Status 05-06-2008, 03:21 PM
Replies: 10
Views: 2,275
Posted By GatorWesley
Re: My All Websites Down! MYsql host error?

We had a brief network outage at our Houston office, please let us know if your sites are still offline by coming into livechat (now online as well).
Forum: Network Status 02-06-2008, 10:29 AM
Replies: 6
Views: 1,401
Posted By GatorWesley
Re: Main site access, but no client sites

I was able to pull up all 5 sites, are you still having problems viewing them? Are they coming up if you try and view them through a proxy site like www.pagewash.com ?
Forum: General Announcements 01-23-2008, 03:18 PM
Replies: 0
Views: 2,917
Posted By GatorWesley
Arrow HostGator phone support downtime notification 1/24/08

Our phone system will be down for maintenance from 3:00am to 3:30 am (CST) on 1/24/08. Feel free to use our livechat or submit a ticket during this time if you cannot get through.
Forum: General Announcements 01-17-2008, 03:58 PM
Replies: 13
Views: 5,225
Posted By GatorWesley
Arrow Windows Dedicated Server Plans Now Available

We launched our dedicated Windows hosting plans today, you can see the server plans and available features on our site at: http://www.hostgator.com/windows-dedicated-servers.shtml

Stay tuned for...
Forum: General Announcements 11-28-2007, 02:22 PM
Replies: 58
Views: 13,681
Posted By GatorWesley
Arrow New Blog Post: Lifestyles of the Rich and the Homeless

Check out the new blog where our CEO Brent goes HOMELESS!

Feel free to digg...
Forum: General Announcements 10-24-2007, 07:03 AM
Replies: 157
Views: 32,506
Posted By GatorWesley
Re: HostGator Helicopter Logo

#1 would look okay if it was redone in a well illustrated vector format.

#2 looks cool too, I like the style of it

Both need work though IMO.
Forum: Network Status 08-17-2007, 02:31 PM
Replies: 24
Views: 4,218
Posted By GatorWesley
Re: Uhm, wtf happen to webmail?

It's related to the Cpanel 11 upgrade. All of our admins are aware of the issue and are working very hard to get the issue resolved.
Forum: General Announcements 08-10-2007, 08:27 AM
Replies: 313
Views: 72,257
Posted By GatorWesley
Re: Disk Space / Bandwidth Upgrade

Gator 53 has not been updated yet. There was a bug happening on different servers recently where users were shown that they had unlimited disk space, but it has been fixed.
Forum: General Announcements 08-10-2007, 08:26 AM
Replies: 313
Views: 72,257
Posted By GatorWesley
Re: Disk Space / Bandwidth Upgrade

There was an outage with Echo last night, check this thread for more info:
http://forums.hostgator.com/showthread.php?t=20424

1. Yes Echo has been upgraded
2. We located the problem and the...
Forum: Network Status 07-27-2007, 08:39 AM
Replies: 3
Views: 3,206
Posted By GatorWesley
Re: Yahoo Blacklist

Do you have a ticket number so I can check on this for you?
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