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#1
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What is the server is down for more then the .1% allocated? Like your Jeep or chyrsler? Do you reimburse these members a % from the downtime? If they are resellers, I'm sure they have lots of unhappy customers that would like a bit back, but do you offer money back to us?
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#2
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Shared and Reseller customers both qualify for the 99% uptime guarantee. Any month in which we fail to meet that number, you simply send us an email detailing the downtime and we will re-imburse you for that months fees.
-Justin |
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| Thread | Thread Starter | Forum | Replies | Last Post |
| uptime guarantee | hobbes | Pre-Sales Questions | 11 | 10-12-2004 09:28 PM |