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Old 09-14-2004, 01:30 PM
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Default Your 99.9% uptime gaurantee

What is the server is down for more then the .1% allocated? Like your Jeep or chyrsler? Do you reimburse these members a % from the downtime? If they are resellers, I'm sure they have lots of unhappy customers that would like a bit back, but do you offer money back to us?

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Old 09-14-2004, 02:42 PM
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Default Re: Your 99.9% uptime gaurantee

Shared and Reseller customers both qualify for the 99% uptime guarantee. Any month in which we fail to meet that number, you simply send us an email detailing the downtime and we will re-imburse you for that months fees.

-Justin
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