Why was my account suspended

[britbob]

No emails, no phone calls, I owe no money, yet my account has been suspended

Just when I thought Hosgator was the one I was looking for, this garbage turns up and I now have a page on my site. People will now think I haven`t paid my bill.

I`ve never run any bad scripts, my site always stays within the bandwidth limits, in fact it`s a new site.

[britbob]

Ok, got somewhere on this.

I joined Hostgator on October 20th (or there abouts) and paid my first $9.95. A week or so later I paid another $9.95 as I was going away on vacation and wanted to make sure my account would be good. This meant I was fully paid upto Dec 20th. I asked that my account be changed to a quarterly on Dec20th, and went away on vacation in the knowledge my account is fine.

What happens, my account gets suspended this afternoon for an overdue bill even though I am paid upto Dec 20th. Just to make me more annoyed, I never recieved one damn phone call or email to say my account would be suspended. No nothing.

[GatorJustin]

Bob, I will look into this and get a response for you soon.

-Justin

[fvsoftware]

I'm a reseller.
Last September one of my client accout as been suspended by hostgator admin
reason "system crash". I don't know what happened. I asked many many time by email to restore the account and they do this after 48 hours.
They told me this account has been flooded. It could be possible, but I don't know. This is my experience about suspended accounts....

Fabio Vaona

[britbob]

Originally Posted by GatorJustin

Bob, I will look into this and get a response for you soon.

-Justin

Thanks Justin, because I was getting the impression this was all my fault when it most certainly was not.

I even emailed sales (Tim) a few times to have my account looked at, my billing/invoices were all messed up and confusing. He assured me my account was in good order until Dec 20th. Two days later my account gets suspended.

It was the lack of communication that was most annoying, in fact there wasn`t any The `plug was just pulled`

[ReGigi]

I am somewhat offput by the billing notice I received.

Maybe someone should send out an invoice BEFORE the day the thing is due so that they can avoid the snarky "YOU HAVE 10 DAYS TO PAY THIS" tone of the first invoice. Sounds like the whole billing system could use an overhaul.

[britbob]

I still haven`t heard anything as to why this happened? Oh well......

Britbob,

First let me apologize if in fact any miscommunication was experienced on your end. After catching this post I immediately referenced your account and can assure you, what we discussed still stands.

Your account is in good standing, as it always has been . Your up for renewal on Dec. 20, at which time our system will issue your invoice notice. Your domain name maritimesweather.com is also appearing fine and I don't see any suspension listed for it on your server.

Should you still be unsure as to your account status or wish for me to further assist you, I'll be happy to do so.

Regards,

[britbob]

Thanks Tim, however it was suspended for several hours, it took several phone calls to get it reinstated. I also got the impression the whole issue was my fault!! So I was not pleased with that.

There obviously was an issue at your end (not you but HG), someone made a mistake and my site was pulled

Never mind, it has been back up and running for several days now. As I said before, what got me pissed was the fact no one called or emailed me. The plug was just pulled. I hope this doesn`t happen again. There is nothing worse than a website with a `contact billing sign` stuck on the index page.