Web Designer/ Webmaster rates Host Gator the BEST

[thorshammer]

Of the dozen or so web hosting companies I've dealt with over the years - on behalf of clients as well as for my own domains - Host Gator has been the best, bar none. The services are of course reliable and competitive and I'm delighted with the value I get. But it is the Support dept. in particular that shines. I have called upon them a number of times on a VERY wide range of topics and issues, and I have never experienced any assistance that rated lower than an 8/10. I have never come away "empty-handed" from a single call - I've always got the issue resolved or a clear understanding of the matter.

And support staff are quite frankly helpful above and beyond the call of duty. I recently deployed a few CMS websites (drupal) for the first time and Host Gator tech staff helped me sort out some things that were definitely outside the realm of what could be expected from the web host.

At the risk of long-windedness, I've also browsed through Host Gator's Customer Reviews forum to see what complaints and negative reviews were concerned with. They tend to reflect "shortcomings" on the part of the customer, not HG staff (like the fellow who didn't seem to grasp the difference between domain HOSTING and domain REGISTRATION and thought "unlimited domains" entitled him to both). Again I'm impressed with the patience and indulgence extended to even the most trying of complainers - above and beyond...

In summary: I've always been able to access support quickly, staff have always been responsive and supportive, and the help I've received has always been what I needed - and sometimes more than I expected. And I have never experienced the indifference and being palmed off by inadequate support staff that has occurred at times elsewhere. Man I love this company! Keep doing what you're doing Host Gator.

[GatorDHanna]

Thanks for your review and your kind comments. They're greatly appreciated. Also, thanks for your business and for continuing to use HostGator!