I want to thank HostGator

[Kimbot]

Hi folks.

I just want to thank HG publicly here for saving my ass during a very serious and nasty hacker attack on my dedicated server.

One of my client's installed some stuff into a Joomla setup that allowed some hacker to access the server.

For 24 hours the server was up, down, up, down, in, out, all over the place.

I followed correct procedure and ticketed support.

Forget "live chat support", that is only bottom level 1 support, no root access. Ticket to support and you get the level II folks who have root and can go see what is up. So, just ticket them, be patient, wait, they WILL fix it.

I recieved reply in less than 1 hour and the support team were on the job.

It took some time to fix as they had to work direct with the datacenter to finally resolve this issue.

But resolve it they did, got my services back online, kept me informed as to progress and followed up with email check that all was well and to let me know, simply, that they were keeping an eye on stuff for me.

Of course the offending user account was first suspended and subsequently I terminated it and told them to clean up and come back again some other day, when they were clean.

This client will no longer be allowed to install ANYTHING on the server without checking with me first. I will be putting them back online next week - minus cPanel, can't even trust them with that.

Bottom line is that all serious web users, web developers, web designers, so-called web hosts should all learn as much as possible about what they are doing, who does what and how it basically works and comes together.

I tire of the uniformed complaints by some HG clients about poor support when the problem is obviously lack of knowhow and lack of effort to learn stuff at thier own end.

HG saved me.

Their support is good.

You get what you pay for in this life.

The more you know, the more you do yourself, the less you pay somebody else.

Makes sense.

HG Rules!