I want to complain big time...

[simonbg]

...about all the wasted years I spent with my previous hosting provider! I just wish I had known about HostGator before I signed up there.

I have nothing but praise for the service since I moved to HostGator. I moved based on personal recommendation and positive reviews I had seen on the Internet, and I am so glad I did.

I think the reseller hosting plan I am on (Aluminum) is excellent value for money, and at that price I really didn't expect much in the way of customer service. But on the occasions I have had to get in touch (no serious problems) I have been truly amazed by the speed and helpfulness of responses, not to mention that they appear to have been sent by people who actually enjoy their job.

In general I have had no problems with server response times, and I find FTP transfer to be extremely fast, which definitely saves me a whole load of time.

The final cherry on top is that, following some server down time last week, I am being credited with an entire month's charges - again, with a quick response and a cheery e-mail.

And no, I don't work for HostGator or have shares or anything, and in fact I never never never even write messages like this, so it must be good!

[GatorBrent]

Thank you for posting your experience!!!!!!!!!!!!!!!

If there's anything I can personally do for you ever please do e-mail me.

-Brent