Terrible Waiting Times [resolved]

inxzdesign · #1 10-30-2007, 08:09 AM

Hi,

I am a new customer. I received an email regarding the need to verify my account. However I am unable to do so by Email because I do not have any access to a scanner in order to be able to scan and email hostgator.

I tried calling the number. I called 8.03am central time, however I waited for 20mins and I still have 5 person in front of me. I am seriously frustrated with the service provided by Hostgator. I am living in Singapore which means my International Dialling Rates is gonna cost me a bomb and I still did not manage to sort out the problem.

I would really appreciate if some one could contact me through email or atleast give me a direct extension so someone whom I can speak to!

If I do not receive an answer by today I would cancel my account and get my refund

***GatorWesley*** · #2 10-30-2007, 08:13 AM

Please provide a ticket ID that includes a number where we can reach you and we will be more than happy to call you.

inxzdesign · #3 10-30-2007, 09:51 AM

Hi,

Spoke to one of Hostgator staff, Tyrone. Very helpful, listened to my problem and even called me to help me verify my account! very impressed with the service provided by that staff.

***GatorWesley*** · #4 10-30-2007, 10:44 AM

Glad to hear it, can we change this review to a positive since everything was worked out?

inxzdesign · #5 10-30-2007, 10:15 PM

Hi,

Pls do so.

Thanks