Very positive experience ... one suggestion

[vgascon]

I have been with HostGator for about one month and have had excellent results. Two minor technical glitches I ran into were resolved fairly quickly.

I do have a suggestion, something that has been mentioned in this forum before. It appears to be a routine answer from Tech Support that "everything is OK on our side" after a problem is worked on. When asked for specifics on the problem, I was told that nothing had changed on that end. That is hard to believe when you have mailing lists that did not work for 48 hours and all of a sudden begin to work. Something changed that made them work -- please! For you reference, the ticket number is HGSupport #HJP-38022-326.

It is perfectly OK to say that you don't know what changed -- you can even say that you simply do not have the resources to find out what may have changed. Those two answers are far better and honest than "everything is OK and nothing has changed." That almost feels like someone is trying to hide something. For the most part, resellers are aware that this type of environment is a delicate balancing act at the very least, and that you at HostGator have your hands full sometimes. We can appreciate that and an honest answer.

Keep up the good work folks! I do believe you offer a great value and service and I hope to work with you for many years! I definitely have plans on expanding the scope of my web hosting enterprise thanks to HostGator!

Best wishes,

-=Victor=-