Very Happy for Over 4 Years

[Tanc]

I haven't visited the support forums here in awhile but since I'm here now, I just wanted to say "thank you" to all of the host gator staff. I've had a reseller account with HG since January 2004, and although I've had a few issues specific to my own projects, the HG staff have never - EVER let me down.

One thing I realized early on, is you really need to be patient with those you're asking for help from. As a newbie back when I first started learning about webhosting in general, I didn't quite know how to explain what was going on - and therefore, I actually made it more difficut for HG staff to help me, where it could have been so much easier on both of us - if I knew what the heck I was talking about myself.

"This whatchamacallit thingy isn't doing what I want it to do" just isn't going to make sense to HG tech support. And if I get upset with them because they don't seem to understand what I'm telling them, I'm only hurting myself in the long run.

Tech support is there to help you and it's in their best interest to do it as quickly and efficiently as possible -- but YOU have to be willing to help yourself too! It might help as well, if you keep in mind they're all human beings with feelings, life-struggles, etc., of their own. And if you get all upset that they're not helping you in the way you expect them to - as fast as you expect them to, maybe YOU should reconsider how you're asking for their help and whether or not your demands are reasonable.

I know I am less than excited about helping someone who is being demanding and intolerant with me - and if that's the case, I might just take a little longer to get back with them.

I think this is my 14th post here - in FOUR years! The reason I've only posted 14 times? In the four years I've had an account, that's all the help I've needed.

I don't want to waste anyone's time helping me - if the information I need is already available so I always take the time to at least try to solve any problems I'm having on my own, and only call on support when I just can't figure things out.

The benefits I get from first trying to help myself are simply great. 1.) I learn more! If I had someone else right there 24-7 doing it all for me, I'd never learn anything. 2.) I save a whole lot of time! HG support is busy and I can't expect them to drop everything to help me right this minute so in the time I'd spend waiting for support to respond, I can oftentimes find the information I need to solve the problem on my own.

Thanks again, HG! You've provided everything I've expected over the past 4 years - AND MORE!

Thank you for your kind words and advice. We appriciate your business. =)