Very happy HG Client

[rota919]

I have been with HG now for about 2 months and all I can say is

GREAT!!!

Personally I have not experience any problems with support.
It is amaising what a bit of reading and research can do if you have a problem.
The forum is a major sourse for information.

Keep up the good work guys.

[rota919]

Two years later as a reseller with HG and still happy.

Granted the support isn't always what you expect it to be. Like in any business there will always be that odd "First Line" or "Second Line" person that has a bad day at the office and responds with a reply that you feel is "below standard".

Working with an International Company, across various time-zones it is to be expected that "support response time" will not always be the way you want it to be.
Ever worked a night-shift? How good are your thought-process at 3 or 4 in the morning...?

As far as uptime and reliability is concerned, it is one of the best in the trade.
In general the most problems I experienced it "self-caused" problems. Problems with the server is few and far in between.

Having said that, one has to understand the inherent issues and shortfalls with "shared hosting" before saying anything negative about any host.

I am busy "growing-up" in hosting and part of the VPS BETA team.
Struggling with a HUGE learning curve and having to manage my own server is something else. I have at a couple occasions thought to myself, why bother with this. Rather stick to shared hosting..."
But it is the challenge and the knowledge that soon I will be spared the hassles of shared hosting that keeps me going.

Sorry HG, you are stuck with me...

For the newbies out there just remember what shared hosting is BEFORE you write a negative report about HG. If you are loosing $100's because the shared host is slow or blacklisted, why not take a small percentage of your $100's you are loosing and get yourself a dedicated server or soon to be available (hopefully) VPS server. Then you can complain to yourself when you get DDOS'd or pay your own $40 to backscatter to get de-listed...

[GatorDHanna]

Fred,

Thanks for your detailed follow up review. I'm glad to hear that your experience with us has been mostly positive over the last two years. If you ever notice us delivering service that is below your standards or expectations, please let us know and we'll address that immediately.

Regarding the inherent limitations of shared hosting, you're right. It's impossible to put a lot of customers (many of whom have many different needs and requirements) on one server and have everything work perfectly. We work very hard to get as close to perfection as possible, but the only way to avoid problems caused by others is to have a dedicated server or to use a VPS solution.

Thanks again for your review and for being a customer.

[rota919]

Been on VPS hosting since the BETA test phase and learned quite a lot. Talking about a steep learning curve.

Yesterday I felt brave ad install some scripts and made some changes to my VPS configurations.
Well needless to say my bravery turned into a mini disaster.

But thanks to HG Support staff I managed to get things going again.
At one stage support was so quick that I noticed HG Support logged into my box even before the support ticket email notification arrived in my inbox. Great work Carl.

Special thanks to "Jazz" and Harold for putting up with me.