verify account

[vuivenao]

I live in Vietnam

I buy baby hosting. I pay with paypal

I have verify my account with Photo ID and Transaction ID but I get mail

Unfortunately, we will be unable to activate your hosting account at this time using the documents you provided. We apologize for any inconvenience this has caused. If you would like to activate your account, we will require payment for the initial invoice via Western Union or bank wire. A minimum payment of $25 will be required for the first payment. Once you have successfully paid in this way, you will be able to pay using a credit card or Paypal in the future. If you choose to continue to pay via Western Union or bank wire after the initial invoice, we will require a minimum payment of $100.

*We will grant a $25 service credit to your hosting account after we receive the initial Western Union or bank wire payment for the inconvenience.

Western Union:
Western Union has very particular processes and procedures that make it difficult for us to accept payment with Western Union.

Please DO NOT put a test question or any additional information or we will not take the Western Union payment and will not be able to allow you to pay us using Western Union in the future.

You can pay using Western Union by sending payments to:

Brent Oxley
11251 NW Freeway
Houston, TX 77092

After payment has been made reply back to this with:

What is the Money transfer control number? (MTCN)
What is the EXACT dollar amount sent?
What is your first name?
What is your last name?
What is your middle name?
What is your telephone?
What city is the money sent from?
What state is the money sent from?
What Country is the money sent from?

Make sure you respond back with all of the above information. If you forget one thing, we will not apply payment to your account and will not allow you to pay HostGator using Western Union in the future.

Please include your domain name with us in the email. Western Union is one of the worst companies we have ever had the displeasure of of dealing with. They make it very hard for honest companies to collect payments sent to them.

It usually takes us over an hour in line to collect a single payment, and often even after waiting an hour, they tell us we can't collect the payment because of a misspelling in a name or the dollar amount being a few pennies off from what the customer provides.

Bank Wire:
Contact your bank if you need assistance, and please make sure to cover all related charges on your end. Also, ensure that the payment is sent as a BANK WIRE only, and not a ACH or e-check.

Our company information is as follows:

HostGator.com LLC
11251 Northwest Fwy.
Suite 400
Houston, TX 77092
United States of America

Please find our bank details below:

Bank name: Citibank
Bank Account #: 3200385434
Routing/swift # :266086554
Swift Code: CITIUS33

Bank address:
Citibankw, F.S.B. BR. #16
9955 West Glades Road
Boca Raton, FL 33434
Bank Phone #: 561-488-5138

Please make sure to elect to pay any fees your bank charges for the transfer and do not subtract the associated wire fees from your payment to us.

** IMPORTANT ** After you have sent it, please provide us with these details:

Date payment sent:
Originating bank account payment sent from:
Name of the account that payment was sent from:
Domain name:

In the wire transfer payment notes, please put your domain name for your account so we can look up your payment easier and get it applied to your account faster.

Please keep in mind it may take a few days for the payment to clear, and we'll apply the payment as soon as possible.

We're sorry for any inconvenience, but this is needed to to protect ourselves as well as our customers. Please keep in mind that Western Union and bank wire payments are non-refundable and if they need to be refunded, the payment would be applied as credit to the hosting account.

Thanks for your cooperation! We look forward to working with you after we can get your account activated.



Thank You
Shayla J.


http://support.hostgator.com
Toll-free: 1-866-96-GATOR
International: +001 713-574-5287

To reply to this ticket, please be sure to email IGE-13888804@tickets.hostgator.com from the email address you created the ticket with.

I hate to use Western Union or bank wire by fee hight
I don't have much money
I think use paypal fast and safe
Why I started using Western Union or bank wire ?
I am very disappointed
I want to do long-term customers, but I was forced to abandon it
Hostgator not for little money