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  #1  
Old 05-25-2008, 06:17 AM
kar_eg kar_eg is offline
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Join Date: May 2008
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Default to verfy your account send government-issued photo ID and your credit card photo

Hello,
i purchased hostiong space and domain from your site from two days ago and i couldn't use them, when i talk to chat support they said the following

"""""You will need to call in to verify the account before we can
proceed with your HostGator service. You may call 1-866-964-2867 or
1-713-574-5287 in order to do so.
Eric S.: If you are unable to call, you may also email a scan or photo
of a government-issued photo ID and either the front and back of your
credit card (Please block out all but the last 4 digits of the card
number) or a scan/photo of a utility bill with your name and billing
address to sales@hostgator.com with subject "Verification documents"""""

i don't know if all your customers do these steps to verfy their account?
very strange request.
i think you should inform your customers with these steps before you withdraw money from credits

i dealed with godaddy.com before and my account activated immediatly

finally i cannceled my request and i hope you refund me as soon as possible
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  #2  
Old 05-25-2008, 06:57 AM
Sam Sam is offline
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Join Date: Jan 2007
Location: /bin/false
Posts: 3,059
Default Re: to verfy your account send government-issued photo ID and your credit card photo

Verification like this is standard in this industry, So many fraud signups are made.

You will most likely have to verify your account because:

  • Your IP address was far away from your billing address
  • ---OR---
  • You live in a country that HG get a high amount of fraud signups from.
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  #3  
Old 05-27-2008, 05:09 PM
skeetr's Avatar
skeetr skeetr is offline
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Join Date: Dec 2007
Location: Washington State
Posts: 432
Default Re: to verfy your account send government-issued photo ID and your credit card photo

Quote:
Originally Posted by Tshirtdesignz View Post
A lot of online sites are starting to do this, for instance some businesses use TrustWho to verify their orders with ID's and geolocation.

Please stop using hidden images in your posts.

Thank you

Last edited by skeetr; 06-02-2008 at 03:11 AM.
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  #4  
Old 05-27-2008, 06:26 PM
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slapshotw slapshotw is offline
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Join Date: Jun 2006
Posts: 5,163
Default Re: to verfy your account send government-issued photo ID and your credit card photo

Quote:
Originally Posted by Tshirtdesignz View Post
A lot of online sites are starting...
Hostgator is starting to close down affiliate accounts of people who use hidden images. It's obvious your image links to the "bigsteve" affiliate account. You're only hurting yourself.
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  #5  
Old 06-01-2008, 09:58 PM
Reekun Reekun is offline
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Join Date: Dec 2007
Posts: 36
Default Re: to verfy your account send government-issued photo ID and your credit card photo

Quote:
i don't know if all your customers do these steps to verfy their account?
very strange request.
i think you should inform your customers with these steps before you withdraw money from credits

i dealed with godaddy.com before and my account activated immediatly

finally i cannceled my request and i hope you refund me as soon as possible
Yeah the verification deal is infuriating but when its over you have the best bargain hosting company available
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