URGENT Reseller account: Telefonica blocked your ip 74.52.60.98

[silverez]

Hello,

I have a reseller account and I don't know why Telefonica (The largest ISP of Spain) has blocked the access to one of the ips of the server of my reseller account.

Half of Spain are not able to access to my customers webpages.

The ip is 74.52.60.98 but I check that the ip 74.52.60.100 is also of the same server and is not blocked.

Does anyone know how can I change the ip of my customers or fix that problem?

I tried with edit dns but when I list the accounts it show the old ip share.

I remember that with the old inteface, when you create your account it lets you choose the ip

I tried to contact with Telefonica and they told me that I can't do nothing the provider have to report directly to them

It is very frustrating but my customer are so ungry.

I need a solution!!!!

Thanks a lot

[gwyneth]

Have you tried contacting abuse@hostgator.com?

[silverez]

Yes I send about 10 emails to support@... security@... and I don't know how to manage this problem, nobody show any interest in my problem and many of my customers are very angry because of that

I thought that hostgator was more proffesional

I am so angry
Nobody of the support tech are helping me

Any Idea, Please?
I am exaperated

I told them that I am paying the same that other customers but my web are not visible for half of spain, I suggest the to move my reseller plan to other server and they told me that it is extremely time intensive to move all of a reseller and their resold clients.

Thanks a lot

[DarkSorrow]

You will probally end up having to contact Telefonica. I bet they are the ones blocking it not HostGator.

[RainbowViper]

Silverez, if your situation is similar to what I experienced about 2 weeks ago, with a Cable Broadband account I started in addition to my existing DSL account, Hostgator themselves must contact Telefonica to the get the IP's unblocked.

In any case, I'd suggest filing a support ticket then trying Live Chat after it's filed. Point out (politely) that your emails have gone unanswered, and would they please escalate the issue since your account is being directly affected by the blocking.

[gwyneth]

Originally Posted by silverez

Yes I send about 10 emails to support@... security@...

I believe it needs to go to abuse@ and you should include a copy of the telefonica email.

[riostyles]

Originally Posted by silverez

Hello,
The ip is 74.52.60.98 but I check that the ip 74.52.60.100 is also of the same server and is not blocked.

Why not, as an emergency workaround and for your customers being in a hurry:
Ih the customers registrars set the primary DNS to 74.52.60.100 ?
Not changing the nameserver, the propagation is immediate.
In case you can always test this with one of your own domains.

[silverez]

Yes but it is impossible to contact with them, and when I contact they say that is not their problem.

I have tried and many times and there is no solution.

I am sure that If they block it would be for any reason, spam, any abuse I don'tknow and I don't mind because I didn't do anything wrong and I am doing all that I can to fix this problem and I have no solution.

I suggest to Richard F of support to move my account or change the ip address something that it would be reasonable because I did do anything wrong and it is not my fault and the result is that half of spain are not able to access to my customers webs and I am paying the same amount of money that the others but my service is worst

I don't know how to manage this

Any help?

Hi,

I'm handling your issue. We are not blocking the IP as explained in your ticket; traceroutes complete all the way to the edge of the network. I can't stop them from blocking an IP, and the ticket you submitted did not have any other details. If you have received emails from them, I'd appreciate it if you could include that in the ticket text in the future.

Meanwhile (as I previously stated in your ticket), I'll try to get this resolved for you by contacting them as well.