Uploading content?

pmpmedia · #1 12-30-2007, 04:53 PM

Hi, I'm new to this forum obviously and new to cPanel and Hostgator in general. Here is my dilemma. I am trying to figure out how to upload content onto our webpage. Previously with our last webhost, all we had to do was go to www.mywebsite.com/admin , login and could upload from there. The reason we switched webhosts was that we were being forced to upload videos in WMV format. Well, we use all Apple software and wanted more options and to be able to use quicktime, does that make sense? Anyways, I've watched the tutorials and such, followed instructions to upload and when I do so then check the website, there is nothing new showing. What am I doing wrong? Any help would be greatly appreciated and I thank you all in advance.

Sam · #2 12-30-2007, 04:58 PM

Remove the link please

To upload files you can use FTP program.

pmpmedia · #3 12-30-2007, 05:56 PM

Quote:

Originally Posted by Sam

Remove the link please

To upload files you can use FTP program.

What do you mean remove the link?

pmpmedia · #4 12-30-2007, 05:58 PM

Quote:

Originally Posted by Serra

I don't see how that had anything to do with your site's host.

Are you sure you changed your nameserver? It appears your site is still hosted with your old host.

The old webhost was instructed to end our account, could that be the problem? Hostgator support said we were up and ready to add content and that everything had been switched over. Thanks guys for the help, a lot!!!

Sam · #5 12-30-2007, 06:03 PM

Quote:

Originally Posted by pmpmedia

What do you mean remove the link?

Erm.... the link in your first post that goes to a porn site

pmpmedia · #6 12-30-2007, 06:09 PM

Quote:

Originally Posted by Sam

Erm.... the link in your first post that goes to a porn site

My bad, sorry if I offended.

pmpmedia · #7 12-30-2007, 06:14 PM

Quote:

Originally Posted by Serra

Your nameservers appear to point to the old account. Did you change them to point to Hostgator?

Hostgator support told us that they had done so. I'm not gonna lie to you, this is all new to us and maybe we shouldn't even be messing with this portion of the website, will probably have to hire somebody with experience. I'm pretty computer savvy as well as my biz partner as well, it's just that this is a new program and we are trying to grasp it and not have to bug somebody else to show us. The tutorials are vague and don't really show how to do anything. At this point, I feel like a 3yr old and just need someone to walk us through it. Once I see how to do it, then no worries. Thanks Serra for your patience.

slapshotw · #8 12-30-2007, 06:28 PM

Is the domain you had posted above the domain you signed up for hostgator with? Is it the same domain you were using at your old host?

Sam · #9 12-30-2007, 06:28 PM

Quote:

Originally Posted by pmpmedia

My bad, sorry if I offended.

No, im not offended.. just people may find it inappropriate for these forums

pmpmedia · #10 12-30-2007, 06:43 PM

Quote:

Originally Posted by slapshotw

Is the domain you had posted above the domain you signed up for hostgator with? Is it the same domain you were using at your old host?

Again, like I'm a 3 yr old!!! When you say domain, you mean my website name? If so, yes, it's the same, nothing has changed namewise.

pmpmedia · #11 12-30-2007, 06:44 PM

Quote:

Originally Posted by Sam

No, im not offended.. just people may find it inappropriate for these forums

All good, I understand completely.

gtgeorge · #12 12-30-2007, 06:47 PM

Quote:

Originally Posted by pmpmedia

All good, I understand completely.

You will also be able to upload the cpanels file manager if you like. FTP as stated before is the better choice. As for the nameservers, unless you transfered the domain name registration to HG, they could not set your nameservers for you.

pmpmedia · #13 12-30-2007, 06:50 PM

So, sitting right here in front of the computer right now, what info can I retrieve and give to get some help to see if everything was transferred? Where do I look and what does everybody need from me?

slapshotw · #14 12-30-2007, 06:52 PM

Quote:

Originally Posted by pmpmedia

Again, like I'm a 3 yr old!!! When you say domain, you mean my website name? If so, yes, it's the same, nothing has changed namewise.

Yes, for instance, Google's domain is google.com.

You need to change the nameservers to match the nameservers hostgator gave you in their welcome email. Where did you first buy the domain from?

gtgeorge · #15 12-30-2007, 06:53 PM

Quote:

Originally Posted by pmpmedia

So, sitting right here in front of the computer right now, what info can I retrieve and give to get some help to see if everything was transferred? Where do I look and what does everybody need from me?

Whoever or wherever your domain name is registered will lead to the place or person that needs to change your nameservers. Is the domain in your name and who is it registered with?

Edit:
Looks like Serra looked up the registrar for you above. If it is in your name you need to login to godaddy and change them or if you don't have access your old host needs to.

pmpmedia · #16 12-30-2007, 07:00 PM

Quote:

Originally Posted by gtgeorge

Whoever or wherever your domain name is registered will lead to the place or person that needs to change your nameservers. Is the domain in your name and who is it registered with?

Edit:
Looks like Serra looked up the registrar for you above. If it is in your name you need to login to godaddy and change them or if you don't have access your old host needs to.

Domain was registered with GoDaddy

eLIANT · #17 12-30-2007, 07:56 PM

Quote:

Originally Posted by pmpmedia

Domain was registered with GoDaddy

1 - browse to godaddy.com
2 - Login using your "Customer # or Login Name" + "Password"
3 - Hover over the Domains nav button, then click on "My Domains."
4 - Click on the domain in question
5 - Click on the Nameservers icon
6 - Click the "Custom Nameservers" tab
7 - Enter the 2 nameservers provided by HG in your "Welcome" email
8 - Click on the OK button