Upgrade from VPS to Dedicated Server

[wyredwing]

Hey guys, Ive been an all round customer of Hostgator since my shared hosting days. Ive worked through their shared hosting to reseller to vps all the way to our current dedicated.

I got a call today from Host Gator, which surprised me to hear that they built the wrong dedicated server than which I had ordered. I'm a bit frustrated of course but being a business owner, I know mistakes happen. I am happy to see Host Gator contact me to inform me of the mistake, rather than me confronting the issue. It shows that Host Gator can admit to their own faults which I honor.

I'm praying we can get this fixed even quicker so our company can get back to work asap.

Will let you know the final results when we are running on what we ordered.

Johnathon King

[wyredwing]

Update:

I want to say that Host Gator took care if the human made mistakes very well. I really appreciate how Host Gator can admit to a mistake, and strive very diligently to fix it.

I got a call from Host Gator tonight because one of their employees had taken the time to investigate my previous post above (Which had been weeks ago). Doug wanted to make sure that everything was resolved and working correctly as requested. I explained to him that multiple staff members had contacted me seeking to offer help and assistance regarding our standard dedicated server.

I want to say that I am very happy with the service I have received from Host Gator and plan to be a customer for a very, very long time. As I know that no company is perfect, I do appreciate Host Gator trying


Thank you both Peter and Doug.
John King