Updates of PH4 to 5

[bic888]

Since this event my site has become corrupt (background and foreground mixed as one, some images gone and navigation hidden). I have done no modifications for sometime and even put up a fresh install. Before anyone asks I have submitted a ticket!!!!
my other sites are fine however this site is built using incomedia so its a different construction. I noticed if I use my domain (primary site)with the subdomain it works fine however if I use the 'www' (ie direct) it comes up corrupt. My question is does anyone have any ideas or have experienced this recently. Unfortunately this site means money to me so its hurting waiting for support to answer my ticket. Thanks in advance for any help you can give me .

[slapshotw]

How do you know it's php? What server are you on?

[bic888]

Originally Posted by slapshotw

How do you know it's php? What server are you on?

Thanks you for your reply.....I do not know what it is however I just read an article to identify which PHP and it shows I am not upgraded yet. However looking around the forum it seems there are similar events happening to others. I am still on a learning curve and wondered if someone could point me in the right direction. I still have no answer to my ticket.

[slapshotw]

Do you keep replying to your ticket asking for updates? Every time you do it gets moved to the bottom of the line again.

[bic888]

Originally Posted by slapshotw

Do you keep replying to your ticket asking for updates? Every time you do it gets moved to the bottom of the line again.

No I have tried to show patience and wait. I still have no answer, it shows on hold for 2 days. It certainly seems that either there is a backlog or support has become a lot worse than it used to be. Whats frustrating is that if its a user problem (i am no expert) then just reply that it is my fault so I can try and get it sorted. What I do not want to do is to mess around and makes things worse for support when they get around to looking. All I am getting is 403 errors all over, images and navigation not displaying correctly....I suppose I will just have to bite the bullet and start all over when I get a chance.

[striddy]

Originally Posted by bic888

No I have tried to show patience and wait.

You can contact HG's live chat support at any time to get an update on your ticket. That's what I'd try if you've been waiting for 2 days.

HG has great support, but 2 days without reply seems unusual to say the least. This may indicate you haven't received their emails for whatever reason.

Best to try live chat support.

[whatrevolution]

Error 403

Check your directories for .htaccess which may have some directive causing the problem. The only one I can think of which would just kick a 403 out for everything is:

Order deny,allow
Deny from all

It'd be rather weird for that to magically appear, though.

[jimbug]

403 can come from directory permissions. If the directory isn't world readable, this will happen.

[whatrevolution]

I just took all 3 read bits off a directory on my dev-box, and I could still access files within it. It would be even MORE weird for every file in bic888's account to have lost all read permissions.

[jimbug]

Originally Posted by whatrevolution

I just took all 3 read bits off a directory on my dev-box, and I could still access files within it. It would be even MORE weird for every file in bic888's account to have lost all read permissions.

Did you try accessing the directory with a browser? Directories usually need to be 755.

[whatrevolution]

Of course the directory won't enumerate itself if it's not readable. I didn't have to check that. That's not relevant.

Originally Posted by bic888

All I am getting is 403 errors all over, images and navigation not displaying correctly....I suppose I will just have to bite the bullet and start all over when I get a chance.

[bic888]

Thanks for all the replies.....And yes I still have no reply on ticket.
Regarding .htaccess I do have a code in there reading
<Files 403.shtml>
order allow,deny
allow from all
</Files>

Is this my problem? Next question is if it is where did it come from?

[striddy]

Originally Posted by bic888

Regarding .htaccess I do have a code in there reading
<Files 403.shtml>
order allow,deny
allow from all
</Files>

Is that your complete .htaccess code, or is there more?

[whatrevolution]

<Files 403.shtml>
order allow,deny
allow from all
</Files>

That is not a problem at all. Actually, it is not neccessary, because that is the default Order and allowance for all files, so you should be ok deleting that.

[bic888]

Originally Posted by whatrevolution

<Files 403.shtml>
order allow,deny
allow from all
</Files>

That is not a problem at all. Actually, it is not neccessary, because that is the default Order and allowance for all files, so you should be ok deleting that.

Ok I deleted that code and it didnt change anything.
I noticed that I have .htaccess in my public_html folder as well as one in each of my subdomain folders. This one is different to the subdomains as it not only had that last code I deleted but also this code

RewriteEngine on
AddHandler application/x-httpd-php .htm .html

As to the rest of whats in the file its all the same and from what I have found out is pretty normal entries. I am reluctant as someone asked to write all whats in there as I am not sure of the consequences.
Once again for those of you trying to help me I am sincerely grateful as support still has not answered. I suppose I will have to try other means if not succesful but I am trying not to be too pushy..they may have genuine reasons......that doesnt mean I am not annoyed with the delay...I am

[whatrevolution]

AddHandler application/x-httpd-php .htm .html

I strongly oppose any and all use of that, but it is not what causes your problem you've asked about.

You should definately start being pushy with tech support. Your ticket has obviously fallen in a blackhole, and it's been there long enough. They're the ones most qualified and responsible for solving this issue for you, particularly since none of the information you've been able to provide us here has lead to discovery of your problem. Sorry we couldn't help.

Tell them that you're getting error 403 in response to all HTTP requests, and go from there. Don't waste too many words, they are alergic to reading, and prefer clicking submit buttons.

[bic888]

Originally Posted by whatrevolution

AddHandler application/x-httpd-php .htm .html

I strongly oppose any and all use of that, but it is not what causes your problem you've asked about.

You should definately start being pushy with tech support. Your ticket has obviously fallen in a blackhole, and it's been there long enough. They're the ones most qualified and responsible for solving this issue for you, particularly since none of the information you've been able to provide us here has lead to discovery of your problem. Sorry we couldn't help.

Tell them that you're getting error 403 in response to all HTTP requests, and go from there. Don't waste too many words, they are alergic to reading, and prefer clicking submit buttons.

I appreciate you trying to help me and albeit my problem is still outstanding I really appreciate your efforts.....

[Goddess Dix]

ok, if it works without the www, you could try something like this in your .htaccess as a temporary fix...

RewriteCond %{HTTP_HOST} ^www\.domain.com\.com$ 
  RewriteRule (.*) http://domain.com/ [L,R=302]

it will force the site to be accessed without the www prefix; the 302 code indicates it's a temporary change, in case you've promoted the site with a www.

[GatorWesley]

If your ticket is still not answered, please provide the ticket number. Also make sure that you click the verification link on the auto-responder that we send you when a new ticket is submitted.

[kompreszor]

Originally Posted by Goddess Dix

ok, if it works without the www, you could try something like this in your .htaccess as a temporary fix...

RewriteCond %{HTTP_HOST} ^www\.domain.com\.com$ 
  RewriteRule (.*) http://domain.com/ [L,R=302]

it will force the site to be accessed without the www prefix; the 302 code indicates it's a temporary change, in case you've promoted the site with a www.

lol... to many windows open at once!?!?!?! or should we give you the custom title of Skimmer Queen <3

[whatrevolution]

One of those days~

Probably should have made it yet bigger.

[Goddess Dix]

Originally Posted by kompreszor

lol... to many windows open at once!?!?!?! or should we give you the custom title of Skimmer Queen <3

gee, i misread a post and made a mistake when trying to provide a specific, helpful response to someone's question. that must be the absolutely THE first time this has happened to anyone here here on the HG Peer Support Forums!

Ohhhhh, the scandal!
[insert 2 millisecond pause.]
Ok, I've gotten over it.

my sincere apologies to bic for my error in advice. hope your problem gets resolved soon nonetheless!

[bic888]

Ok problem solved and firstly I would like to thank ALL who tried to help me with this issue. I will say once I got hold of support the problem was solved in 30 minutes. What irks me a little was that it seems my ticket was not registered and yet I received a number. Basically it dissappeared into a black hole and I was left thinking help would come. Once again thank you all for input, I really appreciate it. All of you contribute to making my learning curve easier. The problem was a simple hotlink blocking, they were blocked and my sites were not on the allow list. Whether it was me or something else, I have learnt something new.
To ALL of you contributing on these forums a sincere respect from me for you giving up your time......No need to apologise Goddess you were trying to help, its me who should say sorry for not checking all the options.

[Goddess Dix]

i'm glad you figured it out, bic, and thanks for explaining what it was, so that your experience may be able to help someone else...