Ugggg

[dhazard]

I Love hostgator, the support is awesome. They were pretty much my first true host and I have never really had a bad experience. I have a reseller account with them, I have 6 or 7 sites on the account, they get hardly any visits (clients just wants the sites there), in due to this I dont hardly ever go over 10% of my BandWidth limit, but I was getting kinda short on my space. So I decided to leave and go else where, HostDepartment it was.

The plans looked pretty good, I could get my ColdFusion, ASP with PHP and Perl support, sounded great. The space and bandwidth was plentifull and it was even cheaper.

I bought a month and started poking around the Control Panel, I was hoping CPanel but it was HSphere instead - which I wasnt too happy about, but I thought abotu the days of ColdFusion and got happy all over again. Soon it came appearent, that this reseller account was not a true reseller account, my plan covered was me by itself not my clients. I contacted Live Customer Support and after 30 mins of questioning me, he pointed me to a link on their site with an outdated HSphere Resouce page. I looked at what he gave me and it wasnt even remotly on what I asked or wanted from him. So I tried again and the next man made things even more confusing, he said I dont have to pay and walked me over the steps in making a new user account for one of my clients, he asked me to pick a plan and then enter my credit card number - TO PAY FOR MY CLIENTS ACCOUNT! After this I was pist off, and I demanded them to cancel and pay me my money back that they have on their site.

Well Here I am, a week later, still no money and I have contacted everyone.

The Email From the Head of Customer Service ( I fibbed about the extent of the money )

Dear Jon Holderman ,

First of all, Please accept our sincere apology for the delinquency came from our support, We really feel concern that you should receive such service which is that last thing we expect to happen especially to one of our resellers.
If you would kindly allow us to make it all up, We will be so pleased to offer you 25% OFF price for the next 1 month of service. As our new reseller, You are welcome to fill out this reseller setup and Our Reseller Specialist will do the setup :
www.hostdepartment.com/resellers
The setup will be completed within 6-12 hours and by then you are ready to sell and make your own money.
We really expect you would reconsider this decision and at least give us another chance to make the most of the service.
Nevertheless, Whatever your final decision will be highly respected and we will act with it accordingly.



Best Regards,
Ivy Steward
Customer Relations

Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
USA


============= ORIGINAL MESSAGE =============

From: ${ticket.lastcontact.email}
Subject: [Fwd: Money Back...]


I wanted to create users for my reseller account, all he did was point me to an outdated resource page with a bunch of links. I went to someone else, and they were unable to help me. Then I went to get my money back before the last person I talked to and they seemed to have just dropped the ball and forgot about me. I called the phone number as listed, and no one answers.

This is not a company I want to do my business with. I was looking into buying at least, $500 worth of plans depending on how the service was and I don't need to deal with this customer service nightmare if something ever happens a month down the road.

I left my last host because my bill was getting to about 900 bucks a month, I was hoping to save money, but I guess you cant when it comes to customer service. I want my money back.

First Name: Jon
Last Name: dfgjdfgfddg
Credit Card #: ####-####-####-####

Username: dhazard8

- Jon

And Another Email

Dear Jon dfgdfgdfg,
We can now understand the disappointment we have caused you and we also understand that a little offer wouldn't just make up for what you have experienced with the service, We just want to let you know that as part of a customer service department, We do not tolerate or commonly used to neglect our customers in such way or whatsoever. We admit our laxity and we will revise this thoroughly with our management to make sure such thing will not be left in ignorance or happen again in the future. Again, We convey the deepest apology for all of this to happen, And if there's anything we can offer you more in the future, Please let me know personally.
We appreciate your input as an urge to our service quality control and we will do our best to improve it. As a follow up to your request , We have addressed the cancelation to issue the refund and subsequently close the account. Please expect the reflected refund on your next credit card statement.
Thank you for contacting us at hostdepartment.com.


Best Regards,
Ivy Steward
Customer Relations

Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
USA


============= ORIGINAL MESSAGE =============

From: ${ticket.lastcontact.email}
Subject: Re: [Fwd: Money Back...] (Ticket ID: LTK11013086702X)

Hello Ivy Steward,

A little over 7 dollars does not come close to the anger and frustration this company has given me. I don't have the time to pursue this company any further. The host I am currently with, and was going to leave (HostGator) has one of the best support records with me thus far, and Host Department has only made this more apparent to me.

I am not sure what ticket number you need to complete my money transfer but I will give you both of them.

Ticket # 1: LTK11013086702X
Ticket # 2: LTK11013086120X

Also I am not sure if you need my name and other information but I will provide that with you as well.

First Name: Jon
Last Name: dfgdfgdfg
Credit Card #: ####-####-####-####
Username: dhazard8

Your company needs to evaluate who they employ and what they are capable to do - especially when it deals with customer service. I do not wish to be told to read a manual to figure out how to fix a problem - even then it wasn't the right resource to fix my issue. No one besides you have even made an attempt to help me one bit, I insure you that my friends, fellow co-workers, and clients will know about how this company operates so they wont make the same mistake as I did.

Please be informed I expect my money to be transfered by midnight Friday, if there is complications in doing so please email me or call me to let me know. I am on the verge of talking to the BBB (Better Business Bureau) about this, please don't exhaust my time and resources in pursuing this. I know it sounds a bit harsh but you have no idea the fiery your company has caused me.

Don't take this as a personal threat what so ever, no blame on you what so ever you have been plenty of help to work this out with me.

Thank-You, Jon fdgdfgdfg.

Here is a transcript of our last chat:

Wyner Tan: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Jon: I want my money back that I have requested for over a week.
Wyner Tan: Did you cancel your account ?
Jon: Yes I did
Wyner Tan: Ok,...have you send any email to retainer@hostdepartment.com ?
Jon: Too many times, the last time I sent them an email was about 5 hours ago, and since then I have emailed them 4 times
Jon: I have two ticket numbers from them
Jon: I even talked to a lady named, Ivy Steward, who promised me but failed at that
Wyner Tan: can i have your user name ?
Jon: dhazard8
Wyner Tan: please wait
Wyner Tan: I'm sorry but i can't find anything under that user name
Jon: Of course, because Its been canceled since a week ago
Wyner Tan: I believe your account has been cancelled
Jon: I know that, I want my money back though
Wyner Tan: Ok,...can you please email me all of your emails to us ?
Jon: Your site promised if I was not happy within 30 days, I would recieve my money back. I wasnt happy the first day, I never used one bit of space and or bandwidth.. I want my money back.
Wyner Tan: so i could actually make sure if its go through the right person
Jon: Are you sure you want all 20 of them?
Wyner Tan: well' maybe the last 5 mail
Jon: What address?
Wyner Tan: wyner@hostdepartment.net
Jon: sent
Jon: With full headers in the email to show to you, they got the emails perfectly fine.
Wyner Tan: ok,..will send them straight away to the right person and put high priority on it
Wyner Tan: you'll be able to hear from us soon
Wyner Tan: the latest is tomorow
Jon: Alrght then, if not who else can I talk to?
Jon: Is there a manager?
Wyner Tan: I am the supervisor
Jon: Is there a direct number I can contact you at tomorrow if nothing is done?
Jon: I am so fed up with the way you guys have treated me.'
Wyner Tan: please wait..
Wyner Tan: there is no direct line, but if anything goes wrong, you could email me again
Jon: Alright, will do then
Jon: Thank you Wyner
Wyner Tan: you're welcome

So here I am, down 25 bucks but I learned that you pay in quality and HostGator has done that very well with me. I would just hope they can come up with ColdFusion hosting, perhaps RoR and Psql.