Tracer :: Filesystem Repair

[GatorPatrick]

We are taking Tracer down for emergency filesystem repair. ETA is 30 minutes. I will update this thread with further information as it becomes available.

[GatorPatrick]

This is now back online

[sirrom]

As a reseller on this server, I would highly appreciate it when YOU send out a notification by email when anything important happens on this server. Or create a status page where I can quickly scan changes.

Currently my customers tell me about problems and then I come look here in a forum. Personally I think that is not very professional.

[GatorPatrick]

I understand outages like this can be annoying and I apologize that we had to take the server down unexpectedly. I should have clarified in the title a bit that this case was an emergency and not something that was scheduled. When filesystem issues crop up like this we have to take the server down and repair it immediately or we put your data at risk.

In these sorts of cases it's just not logistically possible to e-mail all the customers on the server as usually we are 100% focused on restoring normal service as quickly as possible.

A status page however is something I will pass on to our developers, we could definately provide something like that.

[sirrom]

Hello Patrick,

Creating a general server or service status page would just fit my needs and probably for every other reseller as well. Thank you for taking this in consideration. Please update me/us as/when such thing will actually be created.

Regards,
Sirrom

[sirrom]

Is server Tracer down again?
Apache does not load any of my accounts.

[slapshotw]

Sirrom-- submit a ticket to support or ask live chat if you have apache issues. You'll get faster service than you will posting here.

[sirrom]

Originally Posted by slapshotw

Sirrom-- submit a ticket to support or ask live chat if you have apache issues. You'll get faster service than you will posting here.

I did both...
I requested online support by chat AND also dropped this post here. The server was down for only 20 minutes and the problem was solved.

Btw, all-u-Hostgator People-Out-there... what happened to my create-a-status-page request?

[sirrom]

Currently there are Network Issues at tracer.websitewelcome.com but unfortunately they are not reported here at the Status Page but they are known to the HG support team.

May I request that now that your have a status page, you start using it? Resellers don't like to be informed by their users about issues. That's your Job!

[sirrom]

DoS Attack? For the last 12 hours, my reseller domains at tracer.websitewelcome.com are going down and back up later, several times. There are no issues reported at the status page but the HG support second that there were (or still are?) some issues.

What's going on there?