Too Much Trouble With SpamCop

[mwandaw]

I am a reseller using the server with IP 70.84.139.138. Off and on over the past couple of days my clients have complained (loudly) that their email messages were being bounced. When I checked their bounce messages, I found that SpamCop and AT&T was listing the server. A quick trip to http://www.dnsstuff.com/ showed there were others, too.

HG Support told me they only track SpamCop because all of the other RBLs are for making money. (Huh?)

Even if that's true, SpamCop says " In the past 106.3 days, it has been listed 14 times for a total of 11.2 days." That means the server has been listed with SpamCop more than 10% of the time. WAY TOO MUCH!

I am very disappointed with this level of service.

Mike Wilkinson

[mwandaw]

BTW - Here's the ticket number: INW-47966-899

[GatorBrent]

Mike the only way not to get listed in spam cop is to disable email.
If you ever have a problem with any spam list open a ticket and we get it removed.


Every time it has been listed we got it removed the same day, I call that excellent service! If you could shed some light on what more we can do please do so. thank you

[mwandaw]

Hi Brent,

Thanks for the reply.

You wrote: "If you ever have a problem with any spam list open a ticket and we get it removed." However, that is different than what Aaron wrote in response to my support request to do exactly that:

"Hello,
We follow only spamcop blacklisting. All other listings are for making money purpose. Please contact your ISP for unblocking the blocked ip on following url blacklist.mail.ops.worldnet.att.net.

If you have any more problems or questions please let us know

Warm Regards,
Aaron.
Support Team.
http://hostgator.com/help"

Today the server is not listed on SpamCop, but it is on AT&T's list. (See above). It could be said that they are a for-profit organization, but I say "who cares?" My clients want to send messages to AT&T customers, and they can't.

BTW - AT&T is not my ISP, so I don't have much influence with them.

I understand that you can't track every RBL in the universe, but I had a specific complaint, and AT&T is big enough to be worthy of HostGator's attention.

Thanks,

Mike Wilkinson

[GatorBrent]

Every spam lists is different on how they operate. We only monitor a few however always work to get removed off all of them when a customer receives a bounce back.

unfortunately a few of the spam lists once listed you cannot get removed or they ignore responses. spews is one of these major scam ones. They actually blocked the entire Internet at one point. (was a very interesting day for hosting companies)


I do not believe ATT uses their own list. Are you still receiving bounce backs from this one?

[GatorBrent]

http://forums.hostgator.com/showthread.php?t=4135 this should help

[mwandaw]

Hi Brent,

Just a few minutes ago I tried sending a message to an AT&T address. It bounced within a minute, and here is the entire message. (I partially obscured the email addresses before posting.)

=======================

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

wp.spXXXmann(at)worldnet.att.net
SMTP error from remote mailer after MAIL FROM:<miXXXX(at)gspc.org> SIZE=2006:
host gateway2.worldnet.att.net [12.102.240.23]:
550-70.84.139.138 blocked by blacklist.mail.ops.worldnet.att.net.
550 Blocked for abuse. Please contact the administrator of your ISP or sending mail service.

------ This is a copy of the message, including all the headers. ------

Return-path: <miXXXX(at)gspc.org>
Received: from user-0c8gju2.cable.mindspring.com ([24.136.79.194]:1422 helo=[192.168.1.100])
by lincoln.websitewelcome.com with esmtpa (Exim 4.44)
id 1Dk9Zc-0005K6-Qe
for wp.spXXXmann(at)worldnet.att.net; Sun, 19 Jun 2005 18:51:32 -0500
Message-ID: <42B60509.501@gspc.org>
Date: Sun, 19 Jun 2005 16:51:37 -0700
From: Mike - GSPC <miXXXX(at)gspc.org>
User-Agent: Mozilla Thunderbird 1.0.2 (Windows/20050317)
X-Accept-Language: en-us, en
MIME-Version: 1.0
To: wp.spXXXmann(at)worldnet.att.net
Subject: Another Test Message From Mike Wilkinson
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

Hi Phyllis,

Sent on Sunday, June 19.

Some changes have been made to the Good Shepherd website. I want to
learn if those changes will allow me to send you a message from a
GSPC.org email address.

Will you please reply to confirm you received this message?

Thanks,

Mike Wilkinson

[GatorBrent]

Anyone know were this listing can be checked?

worldnet.att.net does not even exist anymore, and I cannot find any information on google.

Originally Posted by GatorBrent

Anyone know were this listing can be checked?

worldnet.att.net does not even exist anymore, and I cannot find any information on google.

Its part of the RBL, I had a system admin contact them to have it removed, they are slow to respond but it should be removed shortly.