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  #1  
Old 05-22-2006, 12:54 PM
crxfisher crxfisher is offline
Hatchling Croc
 
Join Date: Mar 2005
Posts: 7
Default Tiburon down? DNS issues?

I'm a reseller on Tiburon and I'm not able to get to any of my sites by domain name. It works fine by IP address. My customers are also saying they can't access their sites or get email. What's going on? Some sites I'm hosting:

http://crxcommunity.com
http://concours-exteriors.com
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  #2  
Old 05-22-2006, 12:59 PM
GatorKrisC
HostGator Guest
 
Posts: n/a
Default Re: Tiburon down? DNS issues?

That server needed a reboot. The domains will resolve once named finishes loading all of the zones. I believe that named loads the domains that are associated with the username first.
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  #3  
Old 05-22-2006, 02:10 PM
crxfisher crxfisher is offline
Hatchling Croc
 
Join Date: Mar 2005
Posts: 7
Default Re: Tiburon down? DNS issues?

Websites are working. Email is still not. It is up and down. Incoming mail is not bouncing. It just seems to be going to nowhere. Not receiving anything.
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  #4  
Old 05-22-2006, 02:12 PM
crxfisher crxfisher is offline
Hatchling Croc
 
Join Date: Mar 2005
Posts: 7
Default Re: Tiburon down? DNS issues?

Ok, now working. Just much slower than normal. What was the reboot needed for?
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  #5  
Old 05-24-2006, 03:21 AM
GatorBrent's Avatar
GatorBrent GatorBrent is offline
HostGator Staff
 
Join Date: Oct 2002
Location: houston, texas
Posts: 2,977
Default Re: Tiburon down? DNS issues?

>>>>>>>> Reason for downtime >>>>>>>>
In short :
>>>>> Cpanel and huge Bug>>>>
Detailed reason:
Cpanel had a bug where fixrelayd creates a new line in the syslog.conf file every time it's run, which
is the reason for some of the pop issues we have been having and dns not resolving / sites not working.

local0.notice;local0.debug;mail.*;mail.none;mail.i nfo;local0.info
-/var/log/maillog
The more duplicates a server had from this cpanel bug the more it would break until it hit the climax today on a bunch of boxes such as lincoln, acura, avenger, tiburon, many more servers causing havoc.
NOBODY at cpanel was aware of this bug, nor have we seen anyone post about it. Sometimes it takes 1200 servers to notice an issue like this. The fix is simple but the problem lied in a file nobody ever would check.
Think of it like your cars engine catching on fire every time you turn it on, and then finding the problem to be from the air in the tires being combustible slowly leaking into the engine. (something that just doesn't happen) It was one of those bugs!!! We either got lucky finding the problem or were just that good, and or maybe a little of both.
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