Thanks for four years and counting...

[97transam]

I have been on a dedicated server since Feb 07 with HostGator. Before that on a shared server since Apr 04.

Through all of these years, I only experience only a few issues. Hostgator was especially helpful to me when I was on vacation and someone had installed a spammer's script on one of my sites. They locked down and cleaned up the "problem" for me while all I could really do was send emails of "Thanks Guys!!!" from a public email account until I got back home. I have found it easier to send an email / ticket to the support team and let them do what they do best.... that way I don't screw up something because I think I know what I am doing...and not have any headaches.

For the most part, I have little interaction with the support team. Which, is a quiet good thing. It quietly means that months after months go by without a burp on the hosting service. When I do need something, like an SSL certificate installed or some other request, I have to go back in the archive email folders to figure out my Hostgator login and password to create a ticket...

My experience has been a favorable one here and I thank the Hostgator support team for all of their assistance throughout the years.

ron

[GatorChrisN]

Thanks for the positive review! As for having to dig up your ticket system info to submit a ticket, this is not necessary. If you send an email to support at hostgator dot com it will automatically open a ticket in which we can start a dialogue with you. If you send it from your primary e-mail address associated with your account in billing, we will have all of your pertinent information in the ticket.

Here's to four more years