Tesla Server with blacklisting problems

[rubo]

Hello:

First of all, sorry me if i make some grammar errors, english is not my native language.

I am a newbie reseller user of Hostgator. The three first weeks all the things work very good and the support team help with all the problems that i had.

I was very happy, but the last week has been terrible. The Tesla server IP has been blacklisted because of SPAM three times in a week.

Why is this happening? When an IP is blacklisted, the admin of the list does not tell you why the IP is blacklisted? (I suppose that the HG team can know why their IP´s are being listed). In this case, I suppose that users that are responsible of the blacklisting should be warned, and if they repeat, should be suspended.

Is this going to continue happening? One of my customers depends of e-mail for his work. When the server IP is blacklisted, all the e-mails that he send are returned. If this problem of blacklisting continues happening, i would have to move on another server.

I feel sad because i think that HG is a great company, and they have a great support. But if they can solve the problem of blacklisting, i think many users will move to other hosts.

[gtgeorge]

you would be best explained why by searching the term blacklisting here. It has been discussed quite frequently lately and this is a problem with shared hosting anywhere. HG is working on a solution which you should find here also within the forums.

[rubo]

Originally Posted by gtgeorge

you would be best explained why by searching the term blacklisting here. It has been discussed quite frequently lately and this is a problem with shared hosting anywhere. HG is working on a solution which you should find here also within the forums.

Hello gtgeorge:

First of all, thanks for your answer. In the last 4 days I have been reading the posts of the forum that are related with the blacklisting issue. I know that HostGator is working on the mail Gateway and that they try to remove the servers from the blacklist as soon as they can.

I can assume that the server IP is blacklisted once a month, but it have been blacklisted three times in less than a week!!. I have been on shared servers for 3 years, and i have never had this type of problems.

[gtgeorge]

Originally Posted by rubo

Hello gtgeorge:

First of all, thanks for your answer. In the last 4 days I have been reading the posts of the forum that are related with the blacklisting issue. I know that HostGator is working on the mail Gateway and that they try to remove the servers from the blacklist as soon as they can.

I can assume that the server IP is blacklisted once a month, but it have been blacklisted three times in less than a week!!. I have been on shared servers for 3 years, and i have never had this type of problems.

Considering the nature of shared it is hit and miss before someone spams or what seems to be worse is forward their email and then report the spam that they forwarded to themselves! We have a customer on our dedi that gets people from aol etc that sign up for a free account and then report the welcome email as spam! And even worse are the users reporting their forwarded spam emails. We have to stay on top of it to keep off the blacklists.

It seems that you have been very unlucky with the frequency of the blacklisting, but I am sure HG will eventually get a better handle on things. You may want to read the posts pertaining to other methods of using email like google apps for those that just "have" to have dependable email.

[Goddess Dix]

i assume you do contact support with the details and an example of the blacklisted email whenever you find you've been blacklisted, right? when i was on shared, hg support was always very helpful and prompt in addressing blacklisting issues.

i came from a host who ignored my blacklist reports. completely. believe me, "working on it" is more than an acceptable anwer. "_

[slapshotw]

rblabuse@hostgator.com is the best support email address for this kind of thing.

[rubo]

Hello:

First of all, again, many thanks for your answers. Today, the IP of the server has been blacklisted again. My client is fed up of this thing, so the only thing i can do is move to another hosting.

I will write again to the HostGator Team, and ask them if they have any solution. If they can give me a solution (for example, moving me to another HG server that they know that is not being blacklisted, or, at least, not so frecuently), i will stay here. If they can´t give me a solution, i will have to move to other hosting.

Too much people told me that HG was a good hosting and have a great support. I agree with them that the support team answers quicly and usually give good solutions, but in this case, i can not be happy with the service they are bringing to me.

As i said in my other post, i can accept that the server is blacklisted once a month. But, in less than 10 days, it has been blacklisted four times, that´s a lot.

One of my clients depends of e-mail. The other clients use the e-mail everyday. They don´t depend of e-mail, by they use it, and obviosuly, two of them have call me complaining because in the last 10 days, e-mail has stopped working for four times.

You may want to read the posts pertaining to other methods of using email like google apps for those that just "have" to have dependable email.

I can not make "patches" to all the accounts. i am a serious person, and i hope that my clients are happy with me and the service i bring to them. I don´t really make money with hosting, I bring my costumers a full service, earning only a few symbolic bucks for giving it. So, if I pay for a service (in this case to HG), i hope they give me what i pay for it. If i have to make "patches" to all the accounts, have to be paying attention every minute to the hosting, and checking if the server´s IP has not been blacklisted, i think its obvious that it´s not what you hope from a hosting service. Isn´t it?

I will ask now again the Host Gator People for a solution. When i receive an answer, i will write you to tell you what has been the result. It can be a happy costumer, or probably i will come here to tell you that i have been very unsatisfied with the Host Gator Service, that i don´t recommend it, and of course, that i will ask for my money back. Let´s see what happens.

Again, many thanks to all of you for your answers, and sorry for the mistakes that i could have made writting on english.

[kmaw]

Originally Posted by rubo

First of all, again, many thanks for your answers. Today, the IP of the server has been blacklisted again. My client is fed up of this thing, so the only thing i can do is move to another hosting.

This is an issue with all shared hosting... all you can really do in this case is keep running from the problem. At least make sure to chose another cPanel host so you can migrate easily...

Originally Posted by rubo

If they can give me a solution (for example, moving me to another HG server that they know that is not being blacklisted, or, at least, not so frecuently), i will stay here. If they can´t give me a solution, i will have to move to other hosting.

HG will not move you to another server because of blacklisting, there's no possible way they can do that each time something gets blacklisted...
HG is very good at suspending users and dealing with issues like abuse and blacklisting as soon as a problem comes to their attention...

Originally Posted by rubo

I will ask now again the Host Gator People for a solution. When i receive an answer, i will write you to tell you what has been the result. It can be a happy costumer, or probably i will come here to tell you that i have been very unsatisfied with the Host Gator Service, that i don´t recommend it, and of course, that i will ask for my money back. Let´s see what happens.

We understand your frustrations, but that's how it is, unless you're gonna to make changes to your mail setup, but you said you weren't willing to do that... best wishes in the future...

That is realy very fast support thanks for you





_________________________________________________
First Million Dollar way , Millionaire mind secrets , millionaire next door , making money , buy millionaire mind book , blog , market , new look business , Million Dollar home page

[Goddess Dix]

Originally Posted by kmaw

This is an issue with all shared hosting... all you can really do in this case is keep running from the problem. At least make sure to chose another cPanel host so you can migrate easily...

i've got to echo everythign kmaw said here. also, having been through about a dozen or so webhosts in the last several years, i can tell you blacklisting has become an ever increasing problem everywhere on shared hosting. the only difference i've found from one host to another has been the level of responsivieness from the host on reports. that's why i stayed at hg. they responded to my reports consistently.

they were working on the mail thingy to deal with this, which is at least a creative attempt, although i gather it's not where they want it to be yet. when you have hosting that's inexpense (which is must remain to be competitive) and people can sign up pretty easily, you have spammers who join the crew.

the only real solution i've found to blacklisting is a dedicated server where you have more control over who's there than on a shared setup.

but you also get what you're paying for. any client who is expecting "mission critical email" with a $9.95 hosting plan or whatever, something's got to give. to keep the plans priced low, you have to have a lower level of entry and have many customers helping subsidize it. the lower the level of entry and the more customers helping pay for the server through shared, the more likely blacklisting.

not to mention things like email limits, types of sites allowed, and other things clients also frequently complain about help minimize the blacklisting issues...it's always a balancing act.

if you find a reasonable solution that doesn't require a dedicated, i'm sure you can write yourself a book and tons of webhosts will make you rich. good luck!

[tondelo]

Perhaps I'm over simplifying the problem but wouldn't getting a dedicated IP for the site resolve the issue?

[GvilleRick]

Originally Posted by tondelo

Perhaps I'm over simplifying the problem but wouldn't getting a dedicated IP for the site resolve the issue?

No, the mailserver will still use the shared IP rather than the dedicated IP.

[chrissoumil]

If you want to know more on email server blacklist or anything related to IP server blacklists click here
http://www.blacklistedip.com/email-blacklist.php