Template download

[Dave ' Mate]

Hey, Maybe try and fix the template downloads, They are not working for me for some reason.

[citawds]

Are you referring to the free template's that are available through our c-panel?
Just as a test I selected a template and downloaded the template onto my computer, didn't experience any glitches in doing so. Might be an add-blocker that is preventing a download on your end.

Steve

[Dave ' Mate]

Yes the free ones via cpanel:

I click on download and loads the thingy...
I click save and then it could just download forever, Nothing
Then i try again and it downloads but then the file it corrupt

[GatorNathon]

For this you will need to submit a ticket to support. Be sure to include your cpanel username, password, and steps to duplicate the error.

You also have the option of going to templates.hostgator.com and downloading from there until we resolve this in a ticket.

Also, this thread is being moved to the correct section.

[Dave ' Mate]

Originally Posted by GatorNathon

For this you will need to submit a ticket to support. Be sure to include your cpanel username, password, and steps to duplicate the error.

You also have the option of going to templates.hostgator.com and downloading from there until we resolve this in a ticket.

Also, this thread is being moved to the correct section.

That URL Fixed the problem, Thanks

[Awes]

If you are having problems with the HG Web Templates downloading through your cPanel, here are the instructions I use for my clients:

For downloads to work properly through your control panel add the following link to your secure sites in Internet Explorer:

http://templates.websitewelcome.com

How To:
Select [Tools] on Internet Explorer Main Menu;
Select "Internet Options";
Click on the "Security" tab at the top;
Click on the "Trusted Sites" Icon;
Click the [Sites] button;
Make sure the "Require server verification..." checkbox is NOT Checked;
Paste the above site under: Add this website...;
Click the [Add] Button and you are done.

Awes