Technical Support - I'm impressed

[dewt]

I've seen lots of threads complaining about the support system at HG but very few to say thank you. I thought it was time to redress the balance slightly.

I had some questions to do with moving some domains I have with another hosting company over to HG. I opened a ticket asking for some details about costs, procedures etc.

I'd hardly even had time to boil the kettle for a cup of tea when I got a reply from JeanKarlo. He answered all my questions and a few I hadn't thought of. He laid out various options for me to consider and made what I thought would be a very hard decision very simple.

I had one final question that I needed an answer to so I updated the ticket with it and I'm glad to say that this time the reply was a bit slower arriving. I actually got the kettle to boil this time. Carl confirmed that I was thinking along the right lines and this gave me the final info I needed.

I am no technical expert. I know just enough to know how little I know. The support staff explained the answers to my questions in a clear and concise manner that was very easy to understand while at the same time not being condescending in the least.

Thank you very much indeed guys and if I had been able to grade your responses any higher then I would have.

Dave Turnbull

[jelyman]

I, too, would like to extend thanks. Although I have only been with HG for a few days, the tickets I have submitted have been responded to very quickly and resolutions were found [what seemed like] effortlessly.

I'm impressed so far!

[globalpro]

Host Gator came highly recommended to me and I am glad I made the switch.

Very responsive and helpful. Pleasant change after some of the hosts I have had.

Thanks,

John

[Tayrak]

You can count my Thanks too. I had to wait about 30 minutes yesterday morning - 5:30 am - kinda thought I'd beat everyone to it, guess there are a lot of early birds out there, then my internet bummed out and I lost them just before we were just about done. The next ticket went real quick and they didn't mind grinding through the whole mess again. The help was great, sometimes you just have to be patient.

It gets frustrating 'cause you don't know enough to help yourself and I always hate to put folks out.

They get two thumbs up from me.

Tayrak

[kmaw]

You guys should post these in the customer reviews section as well. I'm sure HG would love to see them there for prospective customers -- and to hear your feedback.

[dewt]

Now why didn't I think of that! OK, your right I am a professional pillock at times! lol

Dave (the idiot) Turnbull

[martin47]

I agree, I've been excellent supported everytime I needed it.

[RFiend]

I'll chime in as well. Having had some of the WORST support imaginable with other hosts, the service & support staff here are incredible. I wouldn't hesitate an instant in recommending HG to others looking for shared hosting.

[religionrevolution]

I'll put my thanks in here too. I HART HOSTGATOR! Apart from one rude chat person, I have had nary bad experience!

[snappy1]

I am also newto HostGator but I am so happy that I made the change. The support people have been incredible. I moved because of a problem that I had with timeouts and a cgi script. All runs well at HostGator. I wanted to set up a crob job to rebuild my index automatically. My last hosting company told me that I was on my own figuring out how to do it. HostGator support when over and above to help me get the script running. I am really impressed.

[odonel]

new member here too...count me in... support is great so far...I hope support remains the same after many yrs with them