Tech support?

[enet]

I have been with HG for about a year now and have had a positive experience (for the most part). It was not until 4/26/06 that I had some issues with tech support. I had sent in a ticket asking about the "new" mail: http://webmail.hostgator.com/src/login.php The reply that I got back from ticket [#HRD-118669] was anything but helpful.




I am a reseller and need to know about the webmail system you now have. Can it be set up for my users? What I want to do is add a login box on my site so my customers can log into their webmail. If not I can buy nutsmail and set it up with the login box on my site for my customers.

Steve


and what I was told is this:

Hello,

You can access your webmail as http://domainname.com/webmail of http://domainname.com:2095 with username and password. Your client can also access there webmail as http://domainname/webmail or http://domainname;2095. If you have any more problem or questions please let us know.

Please feel free to contact us if you need any further assistance.

Regards,
Steven,
Support Team.
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Ticket Details
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Ticket ID: HRD-118669
Department: Support
Status: On Hold

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After 5 tries they still did not get my issue. I then called and talked to a supervisor who was very helpful and answered my questions. It was a simple issue that I did not even think of at first. I am not sure but I would think someone would READ the ticket the first time and not have to go through several emails.

[GatorBrent]

What you were asking for is still beta and most of the employees here aren't even aware of it yet. I do believe this is why nobody knew what you were talking about. I am definitely sorry about this and am glad you are happy with us. Please email me if you have any ideas that can make you happier. =)