Supra Final Solution. Must Read!!!

[flipswitch]

Brent,

I've put in two requests for a WHM password reset. I am unable to login to WHM. I am unable to ftp into any of my websites (using name or IP). Please reset my WHM password so that I may begin my migrations.

Sites are being served HTTP fine, Email is working fine.

-Gary

--Monica on livechat was very helpful in resetting my WHM password.

[orbitant]

Originally Posted by lordprodigy

hello everyone,

I made backup of my site today. Now at the new server location, if I do "full restore from backup" using the zipped file I have, will that recreate all the emails, passwords, databases etc... or should I do everything manualy?

thanks for your help.

lordprodigy>

Coincidentally, it's a one way traffic to restore a backup; previously generated via Cpanel (.tar.gz). You'll need to upload to your new server (public_html directory), and get HG to unzip it.

However, you'll need to create the emails again. Databases and files inside public_html are good to use.

I've been using this method for a couple of sites, but still waiting for HG to finish the rest....

HG speed it up .... HGSupport #AGJ-27546-702

[Kenshi]

WHADAFU**....seems easier to start with another host.....no matter how much I like HostGator. Can this transition be made a *bit* easier for your *LOYAL* and *LONGTIME* clients??

Kenshi

[wdnz]

Brent. I must tell you I feel bitter over this issue. However I do accept your apology, I figure we all make bad decisions which look even worse with hindsight. In hindsight I should have switched hosts after 48 hours.

HG, at least your cock-up is transparent so far as forums are concerned. 99% of hosts would remove that bad publicity from their website very quickly, so credit to you for that. BTW, I'm now shutting up shop, my hosting business is bust. Unfortunately I feel obligated to continue working in the meantime to help clients recover their data, while paying refunds at the same time.

On a brighter note, I should say thanks for a year or so of [up until now] great service, and thanks also for opening my eyes to the danger of hosting other peoples data while not having full or near-full control over the possible problems such as hardware failure etc. Going belly up is bad, but hell, the weight that is being lifted offa my shoulders is definately compensation to a degree. At least now I will soon have more time for my wife and two beautiful daughters, and that I can't thank you enough for! It's easy to lose sight of what life is really about.

Enough drivel. This forum is titled FINAL SOLUTION. I have mine. Take my advice people, don't start a hosting business unless you got your OWN techs and OWN hardware, ie full control of your hosting destiny. What happened could happen with any host, any time. Thats scary, too scary for me

Good luck to you all.

[geoff]

Originally Posted by Cindy

Brent, although I was not personally affected by the Supra incident, as a new customer I have understandably been watching this situation closely. Let me just say that I could not be more impressed by how it has been handled, and I am more confident than ever that I made the right choice in hosts.

Cindy, I would not wish the problems we have had with HG on anyone but I can tell you to beware of these folks - one of our ecommerce sites has been down all week and just got back up last night. HG support kept blaming us saying there were coding problems and email was working fine - which were both untrue. While Gator Brent gave us a heartfelt message, he needs to look at the way the support staff is blaming the CUSTOMER!!! and the lack of HG proceedures and proper backups that let this problem even happen once.

[Trinity31]

Those of you trying to restore full backups, HG made it clear that you SHOULD NOT DO THIS because it will transfer the corrupt systems files as well, messing up the new server...

[wdnz]

Yes Trinity thank you. I'll add anyone who does this and f***s up the Infinity server (where Supra clients seem to be now) as a result will be getting a personal "visit" from me, I don't care where you live! Your hosting customers will be the least of your problems!

[airkat]

So... has anyone who was having cpanel and WHM problems been able to get in or no?

[GatorBrent]

If anyone is still having problems open a support ticket and then e-mail me the ticket number brent@hostgator.com so that I may babysit it for you until resolved.