supra 1/2/05 major outage

[Matrix0]

Try this one, owned by one of our clients: http://www.teksalon.com

Currently giving 403 Forbidden.

It is a well known host review site... and an awfully large number of people know it's hosted by HG (it says so clearly on the review page)!

It's been up and down like a yoyo.

[Nutter]

Matrix - If you can get into either your file manager or FTP, check the permissions on the /public_html/ subdirectory. I think it has to be xx5 at least for the web pages to be served. I know enough Linux to be dangerous, so this may not be right, but changing my directory to 755 fixed the same problem.

- Ryan

[redlinemiami]

that whole song and dance that cpanel & everything is working ok is bull-s-h-i-t.

http://67.18.2.226/cpanel

Tell me if get the login promt. I hope they are not paying those people to post positive feedback!!

[Nutter]

Yes, I get a login prompt.

[Matrix0]

Originally Posted by Nutter

Matrix - If you can get into either your file manager or FTP, check the permissions on the /public_html/ subdirectory. I think it has to be xx5 at least for the web pages to be served. I know enough Linux to be dangerous, so this may not be right, but changing my directory to 755 fixed the same problem.- Ryan

Yes... that fixed it!!! Thanks Ryan.

But I wonder now: who/what changed it to 700 in the first place... and who's to say they/it won't be back to do it again?

Why did it happen?

Can I trust HG not to repeat this?

Hey... it be nice to have HG around to answer some of these questions!

[Nutter]

I have what probably amounts to a total guess about the permission being changed. I think that if the group no longer exists, then the second field gets changed to a zero. Maybe that affects the third as well. Maybe not. It just sounds somewhat logical (or as much so as I can come to grips with). But, if the .passwd files got trashed, then this could presumably cause permission problems like I (and others) are seeing.

[Nutter]

751 also works for the permissions on the /public_html/ directory. I imagine that it just needs to be world executable. Your group bit needs to keep writable so you can still write it. It looks as though the group membership on the files is the same as the username for the account.

[airkat]

Another big issue for me is that email accounts were created since that crappy backup. No matter what I do, I cant create an email account for an account and successfully log into it!

Create an email account.. if you dont get an error, try to click read webmail and enter your pass.... login failed?

[GatorBrent]

I have created http://forums.hostgator.com/showthread.php?t=2074 for the problems that we need to fix. If you mentioned one in this thread that is still an issue and has not been discussed on http://forums.hostgator.com/showthread.php?t=2074 please tell us about it in the new thread.

[GatorBrent]

http://forums.hostgator.com/showthre...=8583#post8583 was created to help those understand what happened and what to do.

[Nutter]

With all the rampant data loss, I figured I'd share a script that I run every few hours off of one of my databases. It runs on Linux, so to run on Windows you may have to adjust it a little. File paths will need to have drive letters and you'll need to switch out PKZip for Zip. I used to have it running on Windows through scheduled tasks before I built a Linux file server that runs it as a cron job. Either way, you'll need a copy of MySQL on your computer.

You'll need to change the username, host, and password in the mysql_connect line to whatever fits for you. /directory/ needs to be changed to where you are storing it. The script will create subdirectories as needed to store files in /directory/year/month/full-timedate.zip.

It's written in PHP so you should be able to run it on just about anything. I would imagine porting it to Perl or even a batch file wouldn't be all that tough if you're gung ho enough.

$tempdate = Date("Ymd-Hi");
$conn = mysql_connect("host", “username", “password") or die("Error:n".mysql_error($conn));
$dblist = mysql_list_dbs($conn);
$zipname = “/directory/".Date("Y")."/".Date("m")."-".Date("F")."/full-".$tempdate.".zip";
/* Make sure subdirectories exist */
if (!file_exists("/directory/".Date("Y")))
{
mkdir("/directory/".Date("Y"), 0777);
}
if (!file_exists("/directory/".Date("Y")."/".Date("m")."-".Date("F")))
{
mkdir("/directory/".Date("Y")."/".Date("m")."-".Date("F"));
}
while ($row = mysql_fetch_object($dblist))
{
echo $row->Database."n";
$temp = shell_exec("mysqldump -uUserName -pPassword -hHost “.$row->Database.” >/directory/".$row->Database.".sql");
$temp = shell_exec("zip -D -m “.$zipname.” /directory/*.sql");
}

[techguy]

out of curiosity, anyone know how many resellers are on Supra?

[Nutter]

Last time I looked, there were about 1,500 domains mapped to the Supra IP. I know that really doesn't answer your question because I'm sure there's a range of users with 10 or so domains like me all the way to people hosting over a hundred.

I'm guessing it's a little lower tonight than it was on the first :-|

[Trinity31]

What does the script do?

[Nutter]

It connects to the MySQL server with your account name and downloads every database that you have permissions for as a .SQL file. It then zips up all of those files into a file stored in /directory/year/month/file.zip

[wdnz]

user wdnz,

I have about 45 domains, none of which can recieve emails to their inboxes. Anyone have any ideas if this can be fixed from my end rather that HG, as they don't seem to be want to offer much. I'm told it will be fixed but "expect it to take some time" whatever that means. I'm hoping its hour rather than days.
All websites are running ok, so thats something, but it lost emails that clients really hate

Hell this is stresful, guess it is at HG end too.
hope all you other guys are managing ok, i'll be thinking of ya'all
Murray

[fuzzfree]

There is an alternative option about this - If you have another domain in another host you could change the MX entries to point to the other server. (I do not know if it deserves the time of DNS propagation or HG will solve it faster)

I haven't done this before, but I've been told it can be done (I will do it for a customer much later)

Anyone, who could help you on this process?

[webmorpheus.com]

you can do this, but if the dns points to hostgator, the mx entry cannot be edited by WHM because the fagget **** is down

[airkat]

Originally Posted by fuzzfree

There is an alternative option about this - If you have another domain in another host you could change the MX entries to point to the other server. (I do not know if it deserves the time of DNS propagation or HG will solve it faster)

I haven't done this before, but I've been told it can be done (I will do it for a customer much later)

Anyone, who could help you on this process?

Or.. get a new host...

[onsite]

If I could just get to my files I would forget about this is quickly as I could. I just want access to ftp.

Originally Posted by midianet

if all this wouldn't be so sad, I would laugh about it.... this is brutal, HG !