Support Ticket Priorities

[Keith W]

Hi,

I have just submitted a ticket to support and under priority the only option was to select "high"

Although I needed to submit a ticket to support I felt it was not a high priority issue, more a low priority one.

Would it be possible to add other levels of priority for support tickets?

Take care, Keith

[slapshotw]

The problem is that they become meaningless. Although it's respectful for you to want to make it less than "high," the vast majority of people choose the highest severity for issues that are less than urgent.

When there were other priorities, at some point Hostgator had to make the decision to ignore the priorities people chose and just process them as first-in, first-out. This seems to work out the best for everybody. Making only one priority choice is just Hostgator being explicit about what they do anyway.

[Keith W]

HI Slapshotw,

Thanks for the reply and the explanation.

I am one of those people that realise support gets a lot of tickets to deal with and just felt selecting high priority was a bit much for something that was low priority and didn't need to be urgently dealt with.

I understand what you are saying though, there are probably just as many people who would do the opposite to me and select high priority for just about everything.

Take care, Keith

[slapshotw]

Keith,

You are being more reasonable than the majority of people submitting tickets .

-Matt