support in spanish

[Sergio]

Originally Posted by slekiz

Solo lo que quiero es tener 2 IPS dedicadas y Privadas para 2 DNS nuevas!!

Pero como no me explico bien en ingles no me entienden. De todas formas una empresa como hostgator y teniendo clientes de habla española tendrian que dar el minimo de soporte en español.

Gracias

En realidad no tienen por que hacerlo, los clientes en español no llegamos ni al 1% de sus clientes.

Ahora bien, si me decís qué es realidad lo que necesitás con gusto puedo ayudarte. Por lo que veo sos un revendedor, y me gustaría saber qué es lo que necesitás hacer con las 2 IPs.

ENGLISH:
In fact, they don't have to do it, Spanish customers are not more that 1%.

Any way, if you can tell me what do you need I am glad to help. As I see, you are a reseller, and I will like to know what do you want to do with those IPs.

[slekiz]

Te explico quiero tener 2 DNS privadas por ejemplo dns1.midominio.com y dns2.midominio.com pero con IPS dedicadas ya que las que me dan no son ips privadas si no ips de otros clientes.

[Sergio]

Originally Posted by slekiz

Te explico quiero tener 2 DNS privadas por ejemplo dns1.midominio.com y dns2.midominio.com pero con IPS dedicadas ya que las que me dan no son ips privadas si no ips de otros clientes.

Te voy a mandar un mensaje privado.

ENGLISH
I am sending you a PM.

[idearius]

Si te entiendo bien, qué tal escribirles algo como esto:

Hello. I need to have 2 dedicated, private IPs to assign to 2 new DNS.
Can you help me with that? What should I do?

If possible, please write back to me in Spanish.

Thank you, in advance.

No siempre tienen razón y hay veces en las que me exasperan, pero será mejor que bajes el tono de tus mensajes porque sólo vas a lograr que te saquen. Recuerda que este problema, en verdad, no es de ellos, sino tuyo por querer trabajar en Internet y con una empresa norteamericana, en un idioma que dista de ser el predominante.

Suerte.

[othellobloke]

Originally Posted by quietFinn

Where did you get the impression that you would get support in spanish??
They are just saying that it is available... sometimes.

You are acting like an idiot.
Are you?

As always... insulting and arrogant. I wish life would dish out something that would take your attitude down a peg or two and teach you some manners.

[kmaw]

Originally Posted by othellobloke

As always... insulting and arrogant. I wish life would dish out something that would take your attitude down a peg or two and teach you some manners.

That's a warm response. I had a nice response, but since it has the word black in it -- you might think I'm racist, so I won't post it.

[oMega_2093]

Is it me or this thread is getting warm? Please stop it, this is getting NOT nice

Related to thread, I clearly understood everything op wanted as I'm spanish. I think It's not a good choice to purchase hosting with a company which uses a language you don't understand, but anyway there are many spanish people here, who can easily give support in spanish. Just let spanish threads open, many of us would be glad to help if we can

Bye.

[Sergio]

I think that this thread has to be closed, it is not giving any positive feed back. It is only used to flame on something. If someone needs any advice in Spanish, as oMega saids, please open a new thread and I will be more than glad to help.

Yo creo que este tema debería ser cerrado, ya que no está dando ningún resultado positivo y solamente se está usando para caldear los ánimos.

Si alguien necesita ayuda en Español, al igual que oMega, estoy mas que gustoso en ayudar.

[cleanxhost]

De lo poco que se de informatica, yo tambien estoy dispuesto a ayudar a cualquier colega espanol que ponga una pregunta aqui.

[idearius]

Y a los que no son españoles, pero sí hablan español (más que en España), no los ayudarías??

[cleanxhost]

Si miras mis comentarios anteriores lo veras por ti mismo.Yo ayudo a cualquiera que venga aqui, no importa que nacionalidad sean.

[oMega_2093]

Exacto, se trata de ayudar en lo posible, sin importar de dónde seamos. Más que "españoles", creo que nos hemos referido siempre a "hispanohablantes", que para ello hablamos todos el mismo idioma

[idearius]

Créeme que desde el principio eso estaba claro. El comentario fue en tono de broma. Es que leyendo literalmente tu mensaje, valía la pena llorar un poco para ver si te sentías culpable

Saludos.

PD: Certifico que soy 50% español y 50% italiano

English
We do not offer 24/7 support in Spanish. There are only a few techs that speak Spanish. Therefore we are limited to the support we can give to Spanish customers. When we do not have techs that speak Spanish we try the best we can to communicate with the customer.

Spanish

Nosotros no proveemos service de soporte en espanol 24/7. Tenemos un numero limitado de tecnicos que hablan espanol. Sienembargo cuando no tenemos personal de habla hispana, tratamos de la major manera de ayudar y comunicarnos con nuestros clientes.

[Sergio]

Originally Posted by GatorJean

English
We do not offer 24/7 support in Spanish. There are only a few techs that speak Spanish. Therefore we are limited to the support we can give to Spanish customers. When we do not have techs that speak Spanish we try the best we can to communicate with the customer.

Spanish

Nosotros no proveemos service de soporte en espanol 24/7. Tenemos un numero limitado de tecnicos que hablan espanol. Sienembargo cuando no tenemos personal de habla hispana, tratamos de la major manera de ayudar y comunicarnos con nuestros clientes.

Thank you GatorJean, for doing a try with Spanish that is nice touch from you.

[GatorJoshL]

Anytime a ticket is submitted in any kind of language our Administrators try and translate it through translators. If there is a person that speaks that language on shift at the time they help out. As you know HostGator is a very large company with tons of customers from all parts of the world. We are in the process of trying to find multi lingual support/admins that can assist further in helping our non English speaking customers as they are just as valuable to us as the English speaking ones. if you have an issue and you cannot translate or having trouble communicating the best thing to do would be to submit a screen shot of the issue you are having. This helps out tremendously..

As always we strive for customer satisfaction and do not want to see any customer left out, but as an international hosting company we have to try and communicate with all the languages from around the world.

Thank you,
Josh Loe

[coobyte]

If you need Chinese support , I could help you!

I know what Chinese customers want to know.