Support responce email needs changing

[Chris^]

At the moment, the current responce is:

Hello,

Thank you for contacting HostGator.com. This email confirms that we have received your email and that a ticket has been created for you. Someone from our team will be in touch with you as quickly as possible.

Your ticket ID is ABC-12345678. You can view your ticket(s) online at anytime by going to:

https://tickets.hostgator.com/view/ABC-12345678

Please note that is only necessary to submit one ticket for each issue. Submitting multiple tickets for the same issue actually increases our response times. If you have any additional information to add to this ticket, feel free to reply to this email at any time and include it.

Did you know that HostGator's self-service site includes hundreds of useful articles, video tutorials, and walkthroughs that contain answers to almost all of your technical support and sales questions? Check out http://support.hostgator.com/ and get your question answered right away.

Best regards,
HostGator.com, LLC

The error in this is:

Submitting multiple tickets for the same issue actually increases our response times.

I dont think that HostGator would like me to keep spamming support with my same message so that it will be answered 2 mins after I sent it.

Can it be chanaged please?

[Pitrow]

uh... "increases our response times" means it takes longer to respond, not the other way around.

[Chris^]

increases means goes up

it should be changed to "makes responces longer" or similar.

[Chimpie]

Originally Posted by Chris^

increases means goes up

it should be changed to "makes responces longer" or similar.

Yes, increases means "goes up", so the number of minutes it takes for your ticket to be responded to "goes up", which means it takes longer.

Also, it's responses, with an 's'.