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#1
01-11-2009, 06:42 PM
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Support..Live vs Phone
I called support this morning because I couldn't login Cpanel. The guy I talked to reset my password but I had some rookie questions I tried to ask him. He was very short with me and seemed like he didn't want to be bothered with my trivial (to him) question. A big thumbs down!
Later this morning, I used the "Live Chat" and the difference was Daylight & Dark. The person I chatted with was extremely nice and addressed my questions with non-technical answers. Asked if I understood and if there was anything else they could help me with. A big thumbs up! Conclusion: If the only support HG had was phone support and everyone was as pompous as the person I talked too, I would take my little business elsewhere. Last edited by GatorDHanna; 02-08-2009 at 02:36 PM. Reason: Icon change. 
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#2
01-12-2009, 08:14 PM
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Re: Support..Live vs Phone
Hi there,
I'm sorry to hear about your negative phone experience. Do you recall who you spoke to on the phones? And who you spoke to on chat? I'd like to talk to thank the chat person and work with the phone person. If you could PM their names to me, that would be great. Thanks and once again, my apologies for the inconveniences.
__________________
Douglas Customer Service Manager HostGator.com LLC 1-866-96-GATOR
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#3
04-21-2009, 09:26 PM
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Re: Support..Live vs Phone
I'm going to move this post to the shared hosting forum until I hear back from you. If you're still having any problems with HostGator, let me know and I'll be happy to help you out.
__________________
Douglas Customer Service Manager HostGator.com LLC 1-866-96-GATOR
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#4
05-09-2009, 08:06 AM
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Re: Support..Live vs Phone
I have phoned Hostgator a few times and on each call was not impressed. The person(s) on the other end sounded like a drone, not interested and hardly inspiring - if frustrating to get any answers.
I do prefer wholeheartedly email or live support. The cost of an unwelcoming international call will not have me phoning Hostgator again if I can really help it...  Ted.
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#5
05-09-2009, 08:28 AM
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Re: Support..Live vs Phone
Hi Ted,
I am not sure if you know or not but you can call HostGator free of charge using Skype. Take care, Keith
__________________
Mouse potato - The online generations version of a couch potato
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#6
05-12-2009, 04:59 AM
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Re: Support..Live vs Phone
Quote:
Ted. Last edited by Teddy Rogers; 05-12-2009 at 05:03 AM.
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#7
05-12-2009, 07:48 AM
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Re: Support..Live vs Phone
This should be moved to the Review Forum as it has nothing to do with shared hosting.
__________________
“There is a principle which is a bar against all information, which is proof against all arguments and which cannot fail to keep a man in everlasting ignorance—that principle is contempt prior to investigation.” —Herbert Spencer
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#8
05-12-2009, 09:38 AM
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Re: Support..Live vs Phone
kompreszor,
it is GatorDHanna that transfered this thread here! Do not expect that this thread will be put back to non-registered users view...
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