SuperFast Support

[cleanxhost]

This has got to be one of the fastest support tickets ever!
I was trying to reset my password on my dedicated server but encountered errors during form submission.


4:26 PM | Aug 7, 2008
Hello,
I keep getting \"There was no data found under the information you entered. \" each time I fill in the form fields.
E-Mail Address: XXXXXXX@gmail.com
Zip/Postal Code: 29680
Old root Password: ********
Please help
Regards,
Miguel
......................
4:29 PM | Aug 7, 2008
Dear Valued Customer,
If you reply back with the last four digits of the credit card on file for your account or the latest Paypal transaction ID we can reset the password for you.
Regards,
Harold Davidson
Hostgator Support
......................
4:32 PM | Aug 7, 2008
Hi Harold,
Thanks for your prompt reply. The numbers are: ****
Many thanks
Miguel
........................
4:42 PM | Aug 7, 2008
Dear Valued Customer,
Password for the root login has been set to: ******** reminder, this password is case sensitive.
Regards,
Harold Davidson
Hostgator Support
..........................
4:46 PM | Aug 7, 2008
Many thanx!
Best regards
Miguel
......................
4:47 PM | Aug 7, 2008
Hello,
We are marking this ticket as resolved. Should you require further assistance regarding the same issue, please reply to this email and the ticket will be automatically reopened.
Thank you for contacting HostGator. We appreciate your business.
Ryan Merritt
Linux Systems Administrator
HostGator, LLC.
http://support.hostgator.com
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[slapshotw]

Nice to see people talk about their *good* experiences in addition to the bad!

[kmaw]

You should ask Wesley to move that to customer reviews....

[Pazeh]

Actually yeh, 2 days ago I had a similar experience with support, with is just awsome !!

[ghpk]

I would say hostgator is a caring company, although with the volume of tickets they deal with has gone up many folds, but seems Brent is doing best to Hire more and more quality staff.

As new staff would take some time to learn and start speeding up support, this would gradually benefit all of us.

I read somewhere hostgator now employs 200 people, which is GREAT, as a old and happy customer I wish you to grow more and Hire another 200.

Thanks Hostgator's

[cleanxhost]

You are very welcome to put this thread in the customer reviews with my other one 3 months ago.
I was extremely happy with the service that I got yesterday and all the other times that I had a problem.
I know from experience, that the support people are like me and you and should be treated like you would want to be treated, that is why I think that politeness and respect goes a long way...

[GatorWesley]

Moved! Thanks for the feedback

[cleanxhost]

Well today I needed support because I was getting a 500 internal server error on one of my domains and it was solved in less than 5 minutes from putting a ticket in to support and getting it fixed!
Way to go HG!!!

[GatorDHanna]

Thanks for the update! I'm glad to hear that your issues are being resolved in a timely manner.