SuperBee Slow , Now Down

Anyone else having problems with SuperBee today?. It's been dragging and slow all day, now sites are down and no cpanel.

[webdev]

Won't be a HostGator problem - it never is

They will probably tell you it is your ISP or your ISP's backbone provider.

That is the standard "pat" response from support on Acura problems anyway.

Wish you luck getting it fixed soon.

Using your democratic right to tell HG that you will soon be opening a thread on WebHostingTalk seems to "miraculously" fix these issues though

I had issues yesterday & this morning where I could still reach my primary reseller account, but all customer sites on the same Acura server were down & they were telling me it was my ISP or backbone.

Good trick on the part of my ISP allowing access on one IP to my domain but not others on the same server

[quietFinn]

Originally Posted by webdev

Using your democratic right to tell HG that you will soon be opening a thread on WebHostingTalk seems to "miraculously" fix these issues though

Well maybe you should do that after all. And if you do please post the url here too, because then I will go and tell in WebHostingTalk also what is wrong in your dns setup.

[ltaylor]

Sorry for not logging in earlier. It was me who said Superbee was slow. All is fine now:-) Sometimes, I like to check in to ensure it's not "me" after adjusting scripts in cpanel all day. Ya just never know!

[webdev]

Originally Posted by quietFinn

Well maybe you should do that after all. And if you do please post the url here too, because then I will go and tell in WebHostingTalk also what is wrong in your dns setup.

So you are the self-appointed HG consumer police are you?

Don't you understand that the sites were all working a couple of days ago & have been continually working before that except when Acura has gone done with RAID or cpanel pproblems???

And after notifying HG this morning they are working again now.

Without me changing anything!!!

Go be a drop-kick elsewhere!!

[slapshotw]

Originally Posted by webdev

Go be a drop-kick elsewhere!!

You're doing nobody any favors by not fixing these issues. In fact, you only hurt yourself, because 1. It causes more problems, and 2. It gives HG another thing to blame.

You say HG likes to pass the buck...why not give them one less place to pass the buck to? And in the process, actually fix problems on YOUR websites that us volunteers are trying to help you with.

-Matt

[webdev]

Originally Posted by slapshotw

You're doing nobody any favors by not fixing these issues. In fact, you only hurt yourself, because 1. It causes more problems, and 2. It gives HG another thing to blame.

You say HG likes to pass the buck...why not give them one less place to pass the buck to? And in the process, actually fix problems on YOUR websites that us volunteers are trying to help you with.

-Matt

Fair enough. I am the first to admit I am over-tired & very unhappy with how HG handle customer problems by blaming customer's ISP.

I have now opened an account with another hosting company & as soon as the account is fully set up I will be moving all my accounts & my clients' accounts to the new host.

At that stage I will go through all namesever records & make sure that they pass dnsreport.com

I guess I took your remark

Originally Posted by quietFinn

Well maybe you should do that after all. And if you do please post the url here too, because then I will go and tell in WebHostingTalk also what is wrong in your dns setup.

as being a direct threat & another excuse of HG actions, when as I said they all worked fine before & are again now - & the ONLY difference was it was brought to HG supports attention.

I was just sick & tired of their lies & deception in blaming my ISP. As if I am completely stupid. I could reach the IP my reseller account (main account) is on - so obviously my ISP hadn't blocked that same IP that should reach my clients.

Anyway my apologies for sounding off at you.

[Serra]

Originally Posted by webdev

I was just sick & tired of their lies & deception in blaming my ISP. As if I am completely stupid. I could reach the IP my reseller account (main account) is on - so obviously my ISP hadn't blocked that same IP that should reach my clients.

Let me just point out that you are incorrect that just because one URL at an IP works, that all URLs at the same IP will work correctly if your ISP is at fault. (or not at fault). Because of the way that your ISP caches URLs, it is totally possible for one URL at an IP to work just fine and another URL at the same IP not to work and the fault would be with your ISP.

When HostGator looks at your account and sees all of your domains up, while you are saying that they are down, its a good bet that the problem isn't with HG.

[tomowa]

Exactly right! I have had my main re-seller up, and yet some of my re-sold domains 'can't be found'. It had to do with the DNS server of my ISP.

When(if) this happens again, use a different ISP to connect to the internet, or (and this is directed at the monkey WebDev), if you have any friends elsewhere, have them check at the same time. Just make sure they are not at all connected through the same ISP as you are.

In case you missed the rest of 'webdevs' rants, see here http://forums.hostgator.com/showthread.php?p=40833

[webdev]

User was banned for profanity, flaming, and trolling threads.

GatorJay

[gwyneth]

(See it is not hard to call people names you idiot)

Especially if you copy your verbage from the other abusive thread and paste it into this one.

Hostility and emotional reactions have never solved one single internet issue, no matter where the cause lies, and if Serra, who has absolutely no interest in blindly defending HG, suggests that your DNS issue could be responsible, it is probably worth investigating.

[Serra]

Originally Posted by gwyneth

... if Serra, who has absolutely no interest in blindly defending HG, suggests that your DNS issue could be responsible, it is probably worth investigating.

You are correct, I never have and never will blindly defend anyone, HG included. I've had no problem calling them out when they were at fault.

However, tomowa has personal experience with this exact ISP related problem. I can personally testify to the fact that he had the EXACT same problem. When I told him what was wrong, who was at fault and how to verify it, I'm fairly sure from the tone in his voice (over the phone) that he thought I was crazy, but I think that the same time, he wanted to trust I knew what I was talking about and he tested it. Sure enough, his ISP was at fault.

So, there is no reason to call him names, he was relating his honest thoughts on what he knew to be true.

Is it possible that HG some how caused the problem with the ISP? Maybe, its hard to say, but I'm sure that it wasn't the webserver or items disappearing from httpd that caused it.

[Serra]

Originally Posted by webdev

And yes, I have found a new host here in Australia that has both a solid reputation & local 'phone support.

I'm sure that local phone support is important, I'd hate to have to call HG from Australia.

Originally Posted by webdev

You guys keep on with HG & putting up with their lies & deceptions. I will be interested in seeing how many of you are still with HG in another 6 months.

Please come back in 6 months and tell us how you are doing.

[tomowa]

I can personally testify to the fact that he had the EXACT same problem

The way I solved the problem (or saw for myself what it was), is after Serra told me that he could see the sites in question just fine (but I couldn't), I used my PDA/Cell Phone I had just bought that day (has internet via wi-fi and cell network), shut off the wi-fi connection to my router, so all internet traffic went through the cell phone network.
I come to find the the cell network access's the internet at a point in Seattle, 200 miles from me and my small town ISP, and that the sites in question loaded just fine for me.
All this was after here through my ISP, my re-seller domain would load, and maybe 6 resold ones would, and 6 or so wouldn't. Also DNSreports showed all was well with the domains (unlike WebDev and all his red warnings....) The next day, all was fine. There was no use in complaining to my local 1-man ISP, because he is the same 'know it all type' as WebDev here is, and nothing he does is ever wrong

Yea I got a little carried away, and don't usually waste time on such petty situations, here and in the other thread about WebDev, but he made himself such an easy target, and a guy needs to un-wind a bit sometimes

[gwyneth]

and don't usually waste time on such petty situations, here and in the other thread about WebDev, but he made himself

Based on the sites to which WebDev linked, including the one that seems to be the reselling web space (amazingly marked up, paid in advance), WebDev is a she, not a he.

Just shows that jerkiness doesn't have a glass ceiling.

[tomowa]

Just shows that jerkiness doesn't have a glass ceiling.

LOL I never would have thunk that

Good one Gwyneth

[gwyneth]

What I think is really scary is that her day job seems to have something to do with the Queensland taxing authority computers...but I suppose we ought to show our moral superiority, stop discussing her, thank HG for kicking her off the forum, and hope we aren't sharing a server with her until she finishes her outraged departure.

[Serra]

I wasn't snide or obnoxious to her...

[gwyneth]

Well, she:

• interpreted quietFinn's gentle answer about responding to her libels elsewhere as a threat;
• confused Matt with quietFinn;
• called me a troll for pointing out that posters at her ISP, on a thread to which she supplied the link, had suggested the same solution as everyone here;
• used many more unfortunate terms in the thread that HG has deleted;
• and grandly described as 'customers', in links she provided, both a child's web site and a neighborhood organization for which she donated space and designed a page.

I don't believe she got around to calling you snide and obnoxious, just that you blindly defended HG--a statement with the same accuracy and 'truthiness' as her other posts.

As we were saying a few weeks ago, being insulted by some people is a great compliment.

If she has the same reputation in Australia as she acquired here, and spews more about HG (I wonder how outraged she was to be banned), perhaps its business from there will actually increase.