Super Service

[rshadoan]

I have dealt with hostGator support and sales on the phone, via help tickets, and live chat. Phone hold times not even enough to mention, live chat, quick and easy. I am totally satisfied with the technical expertise and customer service I have received. I have decided to upgrade my account and that is currently underway. One thing that caught my eye about hostgator is I noticed the CEO himself posts to his customers in the blog and someone correct me if I'm wrong but also see GatorBrent posting here in the forum. If this is the same Brent (CEO) I find that quite impressive that he cares enough to get into the trenches, and provide some quality control and good old fashion customer service. I have to say, that for the small amount of money I am spending per month, the overall service far exceeds what they are getting from me. I have dealt with so many different sales and support techs, and have not had one single bad experience. I'm getting way more than I'm paying for thats for sure! (Please don't up the rates!)

[GatorDHanna]

Hi there,

Thanks for the kind words! I'm glad to hear that you're happy with HostGator!

Brent is definitely hands on and works with customers on a daily basis. It isn't at all uncommon to see him in our ticket system checking out tickets and ensuring things are going well. He has worked with customers since day one and continues to do so every day.

[rshadoan]

I'll be sure to keep a bag of marshmellows handy then!

[GatorDHanna]

Originally Posted by rshadoan

I'll be sure to keep a bag of marshmellows handy then!

Sounds great! You can't go wrong with marshmallows.