To sum it all up... WOW!

[SeanJuan]

I am so happy, ecstatic, even elated that I found Hostgator!!!


My hosting history in short, starts with a lifetime hosting plan I bought from a company that I can no longer remember their name. I found out that their definition of lifetime hosting was about 3 years, since they stopped paying their bills and their provider shut them down with no notice to me or others (since there was a lot of chatter about them on Web Hosting Talk in the aftermath).


From there I found someone who was willing to give me a great deal on hosting because he felt bad about what happened. He was a start-up, very willing to help and had, at the time, the only live support via MSN IM. This work well for a while until he decided hosting was not for him and sold his company to another service called Nextbox Hosting. Their service went way down hill, but soon enough I found out that this was not the worst of it since they soon became Future Hosting.


Future Host, my service before Hostgator, was so piss poor that they actually removed their TOC and 99.9% up time guarantee from their website in fear that people would use it and I did. My average up-time fell to 75-80% for almost 4 months in a row. After the first month, being told by them that I was crazy and didn’t know what I was talking about, I started monitoring my website with 2 independent website status tracking services (siteuptime and aboutmyx) and the next 3 month I was credited for Future Hosting's downtime because I had to independent reports showing I was not crazy.


After the first month I started looking for a new host but I couldn’t find any that even came close to the package I had for the money I was paying, basically unlimited everything for $9.95. Then a funny thing happened and made it kind of worth staying even with the downtime cancer they seemed to suffer. They stopped billing me all together; in fact I still have IP access there to this day and could put a site up if I wanted.


I continued to cautiously look for a better host and but things started getting better at Future Hosting and for almost a year it was not bad… for being free, but there support really sucked and if anything went wrong it was like pulling teeth to get it taken care of.


So after reading a lot of good things about HostGator I decided to try them out. Oh my Gawd! What a difference! I know, I know, I came from one of the worst nightmare hosting service out there, but WOW!


I mean come on! I can talk to a real live human?!?!


Ones that speak good English?!?! (No offense, I love all cultures, it’s just that sometimes they can be tough to understand through their accents.)


Ones who know what they are talking about?!?!?! Not just some script-reading-mindless-drone!


24/7?!?! HOLLY S#!T!!! You can’t even get that from the bank or phone company!!!


99.9%+ up time!!! Yes… I still monitor my uptime!


All I can say is, Thank you HostGator, Thank you to all support staff I have talked with, and all the other hosting companies out there should take a look at what you are doing… and LEARN!


Thanks! It has been a VERY pleasing change in experience and well worth the move!






-Sean

[GatorDHanna]

Hi Sean,

Your post slipped by me. Sorry about that! I just wanted to reply and thank you for your kind words. They're very much appreciated. I don't think we can ask for much better than "wow."

Please don't hesitate to contact us if we can be of any further assistance.