status at "The HG Ticket System"

hcacree · #1 02-26-2008, 12:32 PM

I'm confused. I used the "view all tickets" I think in the new HostGator (

) ticket system. All my tickets are "On Hold".

Is "On Hold" gator speek for "Closed"?

Anybody know what the "status" setting are? I looked but didn't see anything on it. (Might be like my glass on my nose?)

kmaw · #2 02-26-2008, 03:36 PM

Quote:

Originally Posted by hcacree

Is "On Hold" gator speek for "Closed"?

Yes, that's how I understand it.

I wish I knew why -- or why it can't be closed instead of on hold.

bbjordan · #3 02-26-2008, 04:41 PM

Maybe after a month or something it closes automatically. If it was just closed right away, and say you have same problem a couple of days later, you could update the ticket instead of opening a new one and trying to explain again...

Jordan

quietFinn · #4 02-26-2008, 04:57 PM

Quote:

Originally Posted by bbjordan

Maybe after a month or something it closes automatically. If it was just closed right away, and say you have same problem a couple of days later, you could update the ticket instead of opening a new one and trying to explain again...

Jordan

You can reply to a closed ticket, it will re-open it.

YukonMaster · #5 02-26-2008, 06:14 PM

Quote:

Originally Posted by quietFinn

You can reply to a closed ticket, it will re-open it.

We know that, but that doesn't mean everyone will see it as we do.