Staff pictures in Gator Ticket System

[kmaw]

I've been dealing lots with the x-cart folks lately... one nifty thing I liked about their help desk is they have a picture of the staff member making replies instead of a generic 'HostGator Staff' avatar. I enjoy seeing who I'm dealing with... especially when it's a critical part of my day time job.

...going around the office taking pictures of Gators... like Douglas needs more to keep him busy!

[esl]

Cool idea but I'd be afraid of angry customers if I worked for hostgator and they knew my name, town, and what I look like. lol

[GatorDHanna]

We discussed having a team listing on our website and decided against it for the reason that esl mentioned - many of our employees were uncomfortable with having their pictures posted publicly. The same thing would apply to having employee pictures displayed in the ticket system or in live chat.

[TonyB]

I agree this would be a good thing in a customer oriented business.

Actually, the pic wouldn't have to be real, as long as it was consistent. But it's absurd to think anyone would remember the face of some abusive tech support person and go to Bombay or Dallas or wherever they are and hunt the guy down. God save us from internet paranoia.

[esl]

Originally Posted by TonyB

Actually, the pic wouldn't have to be real, as long as it was consistent. But it's absurd to think anyone would remember the face of some abusive tech support person and go to Bombay or Dallas or wherever they are and hunt the guy down. God save us from internet paranoia.

It's absurd, but not unheard of.

[gwyneth]

Originally Posted by TonyB

Actually, the pic wouldn't have to be real, as long as it was consistent. But it's absurd to think anyone would remember the face of some abusive tech support person and go to Bombay or Dallas or wherever they are and hunt the guy down. God save us from internet paranoia.

Originally Posted by esl

It's absurd, but not unheard of.

I'd be more worried about a customer who was obsessed than an angry one...the potential for action could be stronger (i.e., mentally spinning the two-dimensional relationship into a warm attachment.)