Some urgent presales questions

1) What is the back up policy for the Hatchling accounts ?
Not speaking of the cpanel instant backups. Does the system do auotmatic backup?
Are there RAID ?

2) Does the company guarantee it wont be selling off clients in the midway ?
( like Tinas affordablehost, webdudes wzpro etc )

3) What are the ways to keep reg glob ON if its off ?
Things like the following works here ?
php_value register_globals 1 -or- php_value register_globals=ON ?
Are both php4 and 5 available ?

4) Can tech staff transfer all my data from a hsphere account ( data, not database )
the same day I order an account ( I will need this before 4th Feb )

5) Why is uptime 99.5 for Hatchling but 99.99 for others ?

6) Do you have a server-network uptime and status url ?

7) Finally, for Hatcling a/c is there any mode to pay monthly and then shift to yearly if everything found ok ?

[Serra]

Originally Posted by Zuaan

1) What is the back up policy for the Hatchling accounts ?
Not speaking of the cpanel instant backups. Does the system do auotmatic backup?
Are there RAID ?

They back them up. There is a fee to restore.

2) Does the company guarantee it wont be selling off clients in the midway ?
( like Tinas affordablehost, webdudes wzpro etc )

There is not guarentee and it would be impossible to offer one. IMO, HG is a solid company and isn't going any where.

3) What are the ways to keep reg glob ON if its off ?
Things like the following works here ?
php_value register_globals 1 -or- php_value register_globals=ON ?
Are both php4 and 5 available ?

PHP4 only. Globals are on. (I'm fairly sure)

4) Can tech staff transfer all my data from a hsphere account ( data, not database )
the same day I order an account ( I will need this before 4th Feb )

I wouldn't count on that. You need to give yourself a window. If you act now, Feb 4th seems possible. If you wait to till the third, likely not.

5) Why is uptime 99.5 for Hatchling but 99.99 for others ?

Good question.

6) Do you have a server-network uptime and status url ?

Not one that is up to date. They do not offer this feature.

7) Finally, for Hatcling a/c is there any mode to pay monthly and then shift to yearly if everything found ok ?

They have a 30 day guarentee on many accounts.

They back them up. There is a fee to restore.

Can you kindly give the relevant uri ?


Once again,

1.they do not have server status page even for members ??
2.no monthly pay structure for hatchling accounts ??
3.once they plan to shift to turn reg glob off or shift to php5
how can the customers maintain php reg glob ON, any policy so far ?
4.whats the reason for less uptime for hatchling a/cs ??

[Serra]

Originally Posted by Unregistered

Can you kindly give the relevant uri ?

There is a form. http://www.hostgator.com/restore.php

1.they do not have server status page even for members ??

No.

2.no monthly pay structure for hatchling accounts ??

$6.95 (paid yearly) 30 guarentee

[DarkSorrow]

Originally Posted by Zuaan

4) Can tech staff transfer all my data from a hsphere account ( data, not database )
the same day I order an account ( I will need this before 4th Feb )

The backups take upto 24 hours to complete. So when you submit the request they have upto 24 hours to do it. I don't think HSphere is compatible with cpanel. HostGator uses cpanel.