Software Installation

asgard · #1 07-20-2006, 03:14 PM

Hiya, I'd ask this on the support forums if I had access to them (still waiting on verification/activation) but I was wondering whether HG charged for the installation of a blogging software.

I used to use one called MovableType and felt really comfortable with it, and would like to use it again. Am loath to pay the US$49.95 licence AND the US$99.95 installation charge that MovableType charges ~_~;

Thanks.

Serra · #2 07-20-2006, 04:19 PM

Direct all your support questions to support@hostgator.com. They can answer anything. I'm not sure if they would do your install for you or not.

asgard · #3 07-20-2006, 04:46 PM

Quote:

Originally Posted by Serra

Direct all your support questions to support@hostgator.com. They can answer anything. I'm not sure if they would do your install for you or not.

Thats what I'd like to find out from them

But thanks, will give the email a go.

quietFinn · #4 07-20-2006, 05:11 PM

Quote:

Originally Posted by asgard

Thats what I'd like to find out from them

But thanks, will give the email a go.

Serra means that if you want an answer from them then this is not the best place to ask...

asgard · #5 07-20-2006, 05:31 PM

Its alright, I've emailed

I'm just excited and happy to finally get going.
Once this forum account gets activated I am going to be posting on the Customer Review section, looking forward to posting positive feedback.

asgard · #6 07-20-2006, 07:44 PM

Hrrmmm... email sent at 9.50AM it is now 12.44PM. How fast do we receive the support ticket numbers when we email to support@hostgator.com?

Serra · #7 07-20-2006, 08:07 PM

You should get a ticket number fairly quickly. If you didn't get any response, I would send another email or call. If you got your first response, but nothing from your ticket, then I would wait a reasonable amount of time and call.

They may be overwhelmed by the number of people contacting them about the two outages that are just being wrapped up.

asgard · #8 07-20-2006, 08:44 PM

Quote:

Originally Posted by Serra

You should get a ticket number fairly quickly. If you didn't get any response, I would send another email or call. If you got your first response, but nothing from your ticket, then I would wait a reasonable amount of time and call.

They may be overwhelmed by the number of people contacting them about the two outages that are just being wrapped up.

No, did not receive a first response with the ticket number, and calling is a tad expensive internationally

I did send a second email with further detail, but no ticket number for that one either.
But your comment about the outages makes sense; so patience I shall have, yes.
Thankyou!

Serra · #9 07-20-2006, 09:18 PM

I'm fairly sure you should get a reply back from the automated system. If you are not, then I would suspect something is wrong. Check to make sure your email spam catcher is blocking emails from HG.

Asgard? Norway maybe? Anyway, chat support is somewhat useless, but they are good for asking what's up with a ticket.

You should always get an automated response from HG on tickets fairly quickly.

kmaw · #10 07-20-2006, 09:25 PM

If you don't get an automated response right away with a ticket number, try submitting one through the website:

http://support.hostgator.com/index.p...kets&_a=submit

Serra · #11 07-20-2006, 09:34 PM

Handy. I've never used that page.

PsiPro · #12 07-21-2006, 12:00 AM

I think HG charges $25 for install of WHMAP?

I think 100 is a slightly hefty price for install of a blog. If HG can't/wont do it for you there are a ton of people on these forums who are well resepected linux freaks, well sorta, who I'm sure could do it for you for a reasonable fee. I would offer but I'm out of town and simply can't. If you ask people, I'm sure you will get an offer.

Good luck!

P.S. Mabey if you e-mail sales@hostgator.com you will get a faster responce

asgard · #13 07-22-2006, 05:25 PM

Sera - New Zealand actually, the story of my username and domain is long and goes back to 1999, and thats a long time ago to remember for this kiwi girl

I am sure it's not getting caught by spam filters but I'll resubmit the email through my domain email address and check if I get a ticket back.

Kmaw - thankyou for the link! Will give that a go if I get no joy from emailing

PsiPro - yes it is rather expensive, but if push comes to shove, I'll go ahead and pay it. I'm used to the MT system, it does the things I need for it to do; things that I can't quite get WordPress to do. Plus I don't want to inconvenience people here on the forums. You're all quite busy people as it is! But thankyou!

asgard · #14 07-22-2006, 05:37 PM

Well that was interesting.
I emailed that sales address re: account activation, and got a ticket back immediately.
But when I emailed the support address, nothing.

Since my account hasn't been activated yet, could someone please raise this with HG on the support forums. Unless New Zealand addresses are being blocked somehow, there is something wrong with the support@hostgator.com ticketing system.

Thanks.

asgard · #15 07-22-2006, 05:39 PM

Nyah, my apologies Serra for spelling your nick incorrectly.
Not enough tea in the system.

vtrain · #16 07-22-2006, 06:08 PM

Hi Asgard !

** about the blog you want:

"Script Installation

Having trouble with a script? Don't let it drive you crazy any longer! We can do all the dirty work for you. E-mail us what script you would like installed. Our most common requests are for NewsPro and forums. Setup cost: $20 (some scripts cost more) "
http://www.hostgator.com/services.shtml

** about HG support:

you should always receive an email back with ticket number just a few minutes after sending. If you don't something is wrong. I do use the ticket system Kmaw showed the URL very often. With this you are sure the ticket is created and is also easier to follow the ticket history while interacting with support.

** about giving inconvenience to people here on the forums:

many of us are resellers so it's part of the job to do things like that.

Welcome on board !

Vt

asgard · #17 07-22-2006, 06:23 PM

Quote:

Originally Posted by vtrain

Hi Asgard !

** about the blog you want:

"Script Installation

Having trouble with a script? Don't let it drive you crazy any longer! We can do all the dirty work for you. E-mail us what script you would like installed. Our most common requests are for NewsPro and forums. Setup cost: $20 (some scripts cost more) "
http://www.hostgator.com/services.shtml

** about HG support:

you should always receive an email back with ticket number just a few minutes after sending. If you don't something is wrong. I do use the ticket system Kmaw showed the URL very often. With this you are sure the ticket is created and is also easier to follow the ticket history while interacting with support.

** about giving inconvenience to people here on the forums:

many of us are resellers so it's part of the job to do things like that.

Welcome on board !

Vt

Hello Vt! ^_^

Alright I'll submit a request through that link and fingers crossed it all goes well. I've been checking to ensure that HG can handle the MovableType installation; finding out what versions HG provides is proving to be a challenge (a fun one mind you, a fun one!) And if HG can do the installation great!

Hehehe last but not least, I know how horrid it is to get badgered over things that aren't really your concern, so I don't want to be the one doing that to someone else!

asgard · #18 07-22-2006, 06:41 PM

Cancel that: I've gone ahead and paid for the installation services from MovableType. *sighs*

Received three emails in a row from people who want my site back up asap, and while I have full confidence in the staff at HG, I need to get this site going.

Thankyou everyone for your support, and I shall definitely be using that online ticketing system from now on (received a response to the sales email I sent, but when I sent another email back, no ticket.)

asgard · #19 07-22-2006, 07:46 PM

what is a database host name?

quietFinn · #20 07-22-2006, 08:01 PM

Quote:

Originally Posted by asgard

what is a database host name?

it's "localhost"

asgard · #21 07-22-2006, 08:18 PM

Now why didn't the guy on livechat tell me that?
So simple (for non-blonds like me.) THANKYOU quietFinn

asgard · #22 07-22-2006, 08:19 PM

Blondes like me! Blondes like me!
Ok I'll shut up now ~_~

Serra · #23 07-22-2006, 08:37 PM

Quote:

Originally Posted by asgard

Blondes like me! Blondes like me!
Ok I'll shut up now ~_~

Wow, I'm really starting to warm up to you. What a great thread you've created.

As for suppport, did you try using a free email account like Hotmail or Yahoo? Its always good to have one ready, just in case. Give support a shot on those and see if it works. I use Yahoo for emergencies.

About asgard, I figured you were some big blonde Nordic guy. At least I was right about the blonde, from the OTHER side of the planet... but hey.

asgard · #24 07-26-2006, 04:04 PM

Ah Serra I wish I was a blond goddess, but you'll have to make do with a raven haired witch who should be a blond!

I do have Yahoo! and Gmail and will try those in future too, thankyou

Serra · #25 07-29-2006, 12:14 PM

Ok, so you aren't a Nordic or a blond. Even if you are a raven haired witch, you still have a cute avatar!