SMTP problem

TeeJa · #1 05-13-2006, 01:15 PM

I have a client that just switched from dialup to hughes.net sat. Internet. (he cannot get cable or dsl where he is at).

Problem is, sending email SMTP through his account seems to drop off in a hole? It does send, but no one outside of hughes.net gets it. He does get his mail from server, just don't get to send back through the server. He has tried using there SMTP but no go, he has been with hughes.net support for hours, and they say they do not block anything? He can send to himself from my server with his email client, to his hughes.net account and gets it???? It shows that the Email was sent, but don't know where, I know it's not on my dedi.
We even tried port 26, but don't like it at all?
He does have a linksys router, was wondering if there was something there? But I looked at mine, and nothing on smtp.

Anyone run accross this?????

vtrain · #2 05-13-2006, 01:46 PM

-can he send email from other addresses (not the one on your dedi) using their smtp ?

I do not undestand this sentence

Quote:

He can send to himself from my server with his email client, to his hughes.net account and gets it

Vt

TeeJa · #3 05-13-2006, 02:43 PM

Quote:

Originally Posted by vtrain

-can he send email from other addresses (not the one on your dedi) using their smtp ? Vt

The only emails he has is the new one from hughes.net and the one he has with me on the server for his account.
His hughes.net sends & receives fine, as long as it's the email from them. I will explain the rest below.

I do not undestand this sentence

Quote:

He can send to himself from my server with his email client, to his hughes.net account and gets it

If he uses his account on my server to send an email to his hughes.net account it goes through. ???

But not out of the hughes.net. Will not send any email to any other address using the servers account. Looking at the relayed mail, I do not see it coming in or going out??? But he gets it????
very strange to say the least.

Background, my client has some windows knowledge, just enough to some times get him into trouble. He owns a campground in Mich. He will also offer wi-fi service to his guest in the park with an outside ant. He has at least 3 of his own computers right now on the system. None of them will work with his account email on my server.

Looks like it's sending, but must not be getting out of the hughes.net system??? He gets no error's or bounced mail?? They just don't arrive to there destination.

vtrain · #4 05-15-2006, 11:59 AM

does the problem still persist?

Sometimes to debug mail problems I do the mail transport myself

SEND

Code:

telnet smtp.host.com 25

ehlo 

MAIL From:<email from> 

RCPT To:<email to>

DATA

just a manual test
.
quit

GET

Code:

telnet pop.host.com 110

user XXXX
pass YYYY
list
top 1 20   (to get the first 20 lines of message 1)
quit

It's nice to mimic a mail program but it's not really a way for reading the emails

Vt

#5 05-15-2006, 04:20 PM

Please have him try using this information:

Please use mail.yourdomain.com for both the incoming and outgoing mail servers, the outgoing mail server does require authentication and the username is the same one as you use for webmail ( the full email address) - The port numbers are 110 for the incoming and 26 for the outgoing, No SSL boxes should be checked

TeeJa · #6 05-15-2006, 04:53 PM

Ok, got the problem fixed
In Eudora there is a setting that needed to be unchecked.
Did that and all is working good. It is checked in everybody elses Eudora for sending there mail via the server, so didn't give that a thought......
Thanks for all the info, might have to use it for something else that comes up.

And for anybody else that would use Eudora, and port 26, only way you can change that is in the eudora.ini file.
Need to add this for each personality that you will use SMTP port 26
add:
SMTPPort=26

I see I put this in the wrong forum, sorry about that, had another brain snafu......

vtrain · #7 05-16-2006, 03:52 AM

I'm happy you solved the problem !
Can you tell us which Eudora setting had to be unchecked?

Vt
P.S: some form moderator could change this thread ?

TeeJa · #8 05-16-2006, 06:01 AM

Yes, the check box was for
"Use relay personality, if defined"
Do not use it.

I too would have a moderator move this thread to either the dedicated or resellers help.