Slow Sites [Resolved]

[trevorl31]

I have today requested the cancellation of my account under it's 45day gaurantee. I have recieved the ticket back as ackknowledgement of the cancellation but am still waiting for any action.

This came about from service that I feel that I have recieved. I recently purchased a new baby hosting pack and it was activated. I uploaded my joomla sites which are not that busy by any stretch of the imagination. The sites were slow (still are especially in the backend)

However they never were when I was on an older HG Plan on a different server. I was asked to carry out ping requests etc, but as I said I thought it was more of a slow database mysql thing. Having said that I could be wrong.

I did however in order to save the hassle that I knew would follow asked to be moved back to the old server, aparrently "HG are not in the habbit" of doing this.... I was not asking you to make it a regular occurance simply a matter of saving time. Come on, I mean how long do you want to spend troubleshooting an issue / annoying your customer? Vs an easy fix that build consumer trust??

Anyhow having carried out ping tests and tracert test as required saw no improvement at my end. I have other sites running the same setup with other hosts and I don't get this issue.

After waiting I have decided that I don't want to continue in this manor so I have requested and am awaiting for my account to be cancelled and a refund to be issued.

A few things that have wound be up in particular;

The somewhat lax approach by some (not all) of the online chat providers, one I spoke to when I mentiontioned that I was thinking of cancelling rather than trying to assist further just sent the link for cancellation! Strange way to try and keep customers.

2.After I have been told that they think it is an issue with my isp i explained that I get the same issue on 3 different isp providers. (By the way support my ip is dynamic) not sure how you are going to test that when it changes when I log off and reboot???

3. After you have spent a while online chat and have not gotten anywhere they cant open a support ticket for you

4. Made to feel an idiot (not technically) but it almost seems like I am interrupting someones coffee break.

So please can you process my cancellation and refund quickly so I may move elsewhere....

[trevorl31]

Spoke to Ryan a Linux Admin and what a difference, this guy actually called me here in the UK and moved the account over to the other server.

I loaded the sites backup and great stuff, back to the good old response times that I was getting...


Credit where credit is due. Thank you Ryan.... A+

Shame it had to get that far

[GatorJames]

I'm glad to hear you got everything straightened out. However I would like to address the issues you had in chat. Would it be possible for you to PM me the chat IDs or the names of the people you spoke to? Thank you.