Shared SSL [resolved]

[conceptskateboarding]

"We give you all the tools and support needed to have you up and running in just a few minutes time"

Yeah you have the tools but not for the original monthly price!

» All accounts will have the below E-Commerce Features...
Shared SSL
Private SSL*

What a complete joke! You do not state the extra charge of $75 + $2 unless i click on the question mark! You have a star next to it but NO small print anywhere to be seen on the page!

I understand why you charge for the private SSL BUT your "shared SSL" is the biggest joke ever! I was under the impression the only draw back of the shared SSL was the stupid URL you have to put up with which would have been reasonable BUT since installing this useless SSL I have got repeated error messages during the day not only the ones that asks if you trust the site or not but also one where you can’t access the site at all!



After being told "we have now re-installed the SSL and the problem is fixed" just an hour later I once again get the error messages!

Reselling your web hosting is benefiting you more than anyone and you do not provide everything I need as you suggested unless of course I fork out $75 which isn’t clearly stated!

Why do you even include a “shared SSL” if it doesn’t work at all? Seriously this is the biggest joke ever. Completely useless!

It looks to me like im going to have to move web hosts because you clearly don’t provide the tools needed as you state on your reseller packages page!!!!!

secure456.websitewelcome.com uses an invalid security certificate.

The certificate is not trusted because it is self signed.
The certificate is only valid for *******.com.

(Error code: sec_error_untrusted_issuer)

Why would i want my clients to see this! A "shared SSL" isn't even worth you offering!

[GatorJacob]

Hi!

First off, I apologize for the inconveniences and the frustrations. I know how frustrating issues like these can be.

I have fixed the Shared SSL on this server. Would you mind checking it for me? I think I have also tracked down the issue causing the problems with it being overwritten, so this shouldn't happen again.

Also, I edited your first post, to remove the domain name from the quotes.

[conceptskateboarding]

Originally Posted by GatorJacob

Hi!

First off, I apologize for the inconveniences and the frustrations. I know how frustrating issues like these can be.

I have fixed the Shared SSL on this server. Would you mind checking it for me? I think I have also tracked down the issue causing the problems with it being overwritten, so this shouldn't happen again.

Also, I edited your first post, to remove the domain name from the quotes.

Yes it works fine now but for how long? This also doesn't get rid of your misleading pricing! You really do need to sort it out. Im know you do this to get more customers but its lowering your reputation in my opinion the same as your overselling..

[GatorDHanna]

I apologize that your SSL didn't work as expected. I'm glad that Jacob was able to get that fixed up for you.

On our shared hosting page, we say that Private SSL is "allowed" as opposed to included. The * on the reseller page is to indicate that there is a condition beyond what's listed on that chart and to encourage people to click on that for more details.

Do you think that changing it to say "Private SSL Allowed" would make it less misleading? If so, I'll talk to our webmaster about getting that verbiage updated.

[conceptskateboarding]

Originally Posted by GatorDHanna

I apologize that your SSL didn't work as expected. I'm glad that Jacob was able to get that fixed up for you.

On our shared hosting page, we say that Private SSL is "allowed" as opposed to included. The * on the reseller page is to indicate that there is a condition beyond what's listed on that chart and to encourage people to click on that for more details.

Do you think that changing it to say "Private SSL Allowed" would make it less misleading? If so, I'll talk to our webmaster about getting that verbiage updated.

Yes he a great job as it has been working fine since. It just anoyed me when one of your chat support staff said "Thats what you get for using a shared SSL". I do understand the * means there is a condition BUT normaly it is some where on that page. To be honest when I look at the question mark I think "explains what Shared SSL means" I dont expect it to have anything about pricing..

Of course I understand why you have it like that but come on your a well established web host with a really good reputation. Do you really need to use cheap tactics?

Yes definatly, that would make it much more clear while still bringing people in lol. I think that would be the perfect balance.

Thanks for your reply on this

Jack

[GatorDHanna]

Jack,

Glad to hear that your SSL certificate is working well. Do you happen to have the chat ID and/or remember when you had that live chat? I'd like to check into it.

I don't think it is cheap tactic as much as it is a space restriction due to of the large the amount of information we need to present on that chart with relatively limited screen real estate. We don't intentionally mislead our customers (that isn't a good long term solution) and things like this frankly involve some trial and error.

Our good reputation is largely a result of our commitment to honesty and transparency -- you'll be hard pressed to find a hosting company that's more open and honest than HostGator is.

I'll email our webmaster about getting that updated now.

[GatorDHanna]

As an FYI, the verbiage is now updated on our reseller page:
http://www.hostgator.com/resellers.shtml