From shared to reseller, bad exprience with servers.

[InterCaf]

First I would like to say that hostgator support has been always friendly, so no problems there

Currently my reseller account is located over Panamera server, we moved from shared to reseller about week ago (15th to be exact, if I remember right), while we were with shared server was down only couple times which didnt bother us too much but moving to reseller we have exprienced quite rollercoaster with our server.

Panamera has been down almost every day for 10 minutes and sometimes more/less, alto we havent yet launched any of our services we´re abit worried to launch them if server is going nuts every other day even for short amount of time, it´s really important for us to promise working environment for our users which seems to be impossible if this keeps happenning. Hopefully theres something that can be done.

[GatorDHanna]

Thanks for your review. I'm glad to hear that you've had positive experiences interacting with our support team, but I'm also sorry to hear about the problems you've had.

Panamera was down on the 14th for a few minutes, but I think that was the only outage of note recently. However, if you've been noticing problems more frequently than that, it is definitely something that needs to be looked into. I'm going to ask one of our senior system administrators to check into what has been happening with the server and post here with some additional information.

[InterCaf]

Support chat did confirm 14th but that wasnt last time, example when I wrote that message my server was down, yesterday it was down and around 3 days ago too and Im quite positive that theres has been other times but cant remember exact date.

Today was abit weird tho, I kept receiving emails even when my server was down, 2 emails came within 10 minutes but I could not access my WHM, cpanel or any websites located at reseller account nor I couldnt refresh my email inbox since it couldnt connect (but for some odd reason it did let 2 email trough), my shared has been working fine all the time.