SFTP Login Help

[PenPusher]

Hi,

I am trying to login to my hosting account with WinSCP. My hosting account was recently reset to the default settings by HostGator support.

When I try to login, I am authenticated, using port 2222, but I immeadiately receive the following error straight after:

Cannot get real path for '.'.
No such file or directory.
Error code: 2
Error message from server: No such file
Request code: 16

I've never come across this before, so am wondering what it could be.

Many thanks!

[PenPusher]

When I use the same login credentials, but on port 22 the server fails to respond. I haven't altered any of the FTP accounts created by default since the hosting being reset.

I have tried clearing the cache in WinSCP

[RainbowViper]

I can't answer that, sorry, but I'd hop into Live Chat real quick, and ask if you have the correct login info for SFTP.

[PenPusher]

Thanks for your advice.

I have since opened another ticket as I'm still having the same issue.

Plus when I connect with Putty I'm authenticated, but when I try the ls command, I get permission denied.

This is all taking too long. All I wanted was to have my account reset to default, and now I'm unable to even gain access. 3rd day and counting.

[RainbowViper]

I use Putty, too. Have you tried toggling Passive Mode? If that doesn't do it, then I suspect something went wrong during the account reset you mentioned. I'd update your ticket (once only) to request an escalation to a higher level Admin, then wait to see what happens.