Service call

[ThirdRock]

I placed a service ticket yesterday at 4:30pm because my site was down because of an error I made. I also used the chat system after the call was placed, and was told that an administrator would have to restore the backup. (I guess the chat system is just for, well chatting) In the initial ticket I authorized any charges that you would need to do.

I did not receive any response after that until 11:00 PM and I was asleep by that time. The response was for me to fill out a form authorizing you to charge me. MY SITE HAS BEEN DOWN AND NO ONE HAS A WAY TO ESCALATE A TICKET? When I woke up this morning at 4 AM I checked the email, filled out the form and still have not had my site restored and it is 8:00 AM.

I also read on another post that multiple replies puts your ticket to the bottom of the stack. When you have your policy and procedure meeting the person that thought that process up needs to bring donuts to the meeting to get anyone with business savy to swallow that.

Come on you can do better.

[ThirdRock]

OK, I have cooled off about the lack of response, because I received a call from Josh B from Hostgator about this issue. They waved the restore fee and discussed how to make issues like this not happen in the future.

I like Hostgator.

[GatorWesley]

I'm glad we were able to get this resolved for you. Do you mind if I change this to a positive review?