Server Load Spikes 25+

[rbmay]

I have had hosting for a few days and I have contacted support numerous times about the server load spikes that keep occurring everyday. I have attached the images of the load graph. The server goes through this several times a day and slows things way down. Anyway support only tells me that they are monitoring the server. I do know for a server to constantly spike it is overloaded with websites (oversold).

This needs to be remedied.. That is all I want. I want to have consistent speeds on my website, after all that is what I am paying for.

The ip to the server is: 74.52.60.2

Can someone please fix this?

[GvilleRick]

Originally Posted by rbmay

I do know for a server to constantly spike it is overloaded with websites (oversold).

This statement is not necessarily true. One account misusing the server can cause this problem and I suspect that once support determines which account is causing the problem it will be suspended.

This forum is a peer support forum. The best option for an issue such as this is to contact support immediately through a ticket to document the problem and the time it occurred and to contact Live Chat so that someone can look at the server quickly. This can help support to be able to find the problem. It is a lot tougher once the loads go back down.

[rbmay]

I have contacted support. I get the same answer with no resolution. That is why I posted here. I will try support again when it spikes.

Thank you,
Robin

[rbmay]

I also ran an reverse ip to see how many sites are hosted in the server and it shows 277, is this normal?

Thank you,
Robin

[Sam]

Originally Posted by rbmay

I also ran an reverse ip to see how many sites are hosted in the server and it shows 277, is this normal?

Thank you,
Robin

When i did a reverse ip on it i got this:
Reverse IP: 812 other sites hosted on this server.

But that number doesn't mean that there are 812 accounts on it, it means there are 812 domains on it, many accounts will have a few parked domains on them. So there will probably only be about 400 accounts on the server which is normal for a powerful server

[rbmay]

If you go to: myipneighbors.com it will tell the exact sites on the server. which there are 277 of them.

Robin

[willow1872]

Originally Posted by rbmay

If you go to: myipneighbors.com it will tell the exact sites on the server. which there are 277 of them.

Robin

Following that link shows 584 websites on my IP and they are all indeed live websites. I should say though that while that does seem like a lot, the server is lightening fast and ive only had to contact support about spikes twice in a year.

Hopefully Brent or one of the other guys will see this and put you right

[rbmay]

Just chatted with support when the load spikes were going over 44. They are taking care of it.

Robin

[gtgeorge]

Originally Posted by rbmay

This needs to be remedied.. That is all I want. I want to have consistent speeds on my website, after all that is what I am paying for.

Actually you are paying for a spot on a server containing many other websites, which will cause slowdowns and problems such as this along the way.

You can however ask support to look into the issue of who or what is causing the overloaded condition. While HG is very proactive of finding these problems and taking care of them, you should be aware that if you do not wish to experience these problems, you will need a dedicated server so slow downs and loads will not be dependent on others

[rbmay]

Originally Posted by gtgeorge

Actually you are paying for a spot on a server containing many other websites, which will cause slowdowns and problems such as this along the way.

You can however ask support to look into the issue of who or what is causing the overloaded condition. While HG is very proactive of finding these problems and taking care of them, you should be aware that if you do not wish to experience these problems, you will need a dedicated server so slow downs and loads will not be dependent on others

They are taking care of the loads. These are not your normal shared server loads that I am talking about. Sure there are slow times in a shared environment but not to the point of crashing a server everyday several times a day.

Thank you for your input.

Robin

I'll stay on top of this. You may ask for me via phone if you see this issue again, or ask someone in livechat to message me directly on the issue (assuming I somehow miss the server warning). Thanks.

I'd like to change the icon for this thread to something neutral anyway, if that's OK with you. I realize things do happen sometimes, but we're doing what we can. Thanks for understanding.

[rbmay]

Originally Posted by GatorJamyn

I'll stay on top of this. You may ask for me via phone if you see this issue again, or ask someone in livechat to message me directly on the issue (assuming I somehow miss the server warning). Thanks.

I'd like to change the icon for this thread to something neutral anyway, if that's OK with you. I realize things do happen sometimes, but we're doing what we can. Thanks for understanding.

Thank you. I appreciate it.

Robin

[slapshotw]

Originally Posted by rbmay

If you go to: myipneighbors.com it will tell the exact sites on the server. which there are 277 of them.

Just as an FYI, the amount of domains on a server has nothing to do with the amount of accounts on the server. One person with one account can park hundreds of domains if they want to. And one website, poorly coded and/or slammed with traffic, can cause far more loads than 500 websites with only static content.

[willow1872]

Originally Posted by slapshotw

Just as an FYI, the amount of domains on a server has nothing to do with the amount of accounts on the server. One person with one account can park hundreds of domains if they want to. And one website, poorly coded and/or slammed with traffic, can cause far more loads than 500 websites with only static content.

Thanks for clearing that up