server down? Open a ticket than post what we told you here.

[eyeCache]

At some point this afternoon, all form-mailers (using PHP's mail() function)on my sites have stopped working. I did not edit any of the code anywhere -- they all just ceased to send mail. (They still behave like they're sending mail, but nothing ever arrives.) Email sent without using the form mailers still works, so I know the mail server is working.

I've contacted support regarding this, and am still awaiting a response. Is anyone having similar problems, or anyone have a suggestion as to what may be wrong?

[eyeCache]

Still no reply... even talked to someone on the phone about an hour and a half ago, who said they'd update my service ticket. I mentioned to him that the problem may be due to the PHP upgrade from 4.3.7 to 4.3.8, and he wasn't even aware that the upgrade had been made. Not a good sign...

At this point, I have 3 clients who have noticed their form-mailers' sudden lack of functionality, plus another who just lost over $100 in sales because his shopping cart (OS Commerce) is suddenly not working too....

I have had extremely good -- wonderful, in fact -- service/results from HostGator until today... and as much of a pain in the ass it will be to switch somewhere else, I'm quickly being forced to look elsewhere... :roll:

[GatorJustin]

eyeCache, are you also on Jeep?

[eyeCache]

Negative - I'm on Navigator. (Yay! A response of some type! )

[GatorJustin]

To anyone experiencing this email issue, please be sure you have submitted a ticket to support@hostgator.com with the details needed (your account info, server name, etc)

If you have already submitted a ticket, please post your ticket # here so it can be referenced.

[eyeCache]

Read this part carefully:

Originally Posted by eyeCache

At some point this afternoon, all form-mailers (using PHP's mail() function)on my sites have stopped working....

I said almost the exact same thing, and more, in my support ticket.

Ok, so tech support finally (6.5 hours later) got back to me. He asked me what script wasn't working -- so I created a small, VERY basic script using the mail() function. (You know, nice and simple, so nothing gets confused...)
[code:1:7b0d7783aa]
<?
$header = "From: TestMailer <info@hostingmob.com>\n";
$header .= "Reply-To: Support <support@hostingmob.com>\n";
$header .= "X-Mailer: PHP/" . phpversion() . "\n";
$header .= "X-Priority: 3"; //normal priority

if(mail("support@hostgator.com", "Test Subject", "Test Body Content.", $header)){
// Prints confirmation of sending
print "Looks like your message sent, but It will be a miracle if you actually receive this. /n";
}

?>
[/code:1:7b0d7783aa]

After clearly stating (in the support ticket, on the phone, as well as on here) that ALL instances of the form-mailers on my sites weren't working, I just love getting a reply email back from tech support asking which particular form... and then having them tell me I'm making 'deductions' about what's not working:

Originally Posted by Lyron F., systems admin @ hostgator

I wanted to see a "live" script that wasn't working.. you know the one that didnt work that caused you to form this deduction about the mail function.
As always, thank you for allowing me to opportunity to serve you today.
Please let me know if I can assist you further!

Not cool... and 'assist me further'? I'm still waiting for someone to assist me in the first place...:x

[GatorBrent]

Thank you for answering us. Lyron is looking at it again. (no changes have been made to server)

[GatorJustin]

EyeCache, we have support techs that answer IM's and Emails, and then theres myself on the forums. If you submit a ticket, I have no knowledge of it. If you post here, our techs have no knowledge of it. My advice to you would be to stick with email support and always reply to the messages you receive so the ticket number is not dropped.

If you can at least provide your latest ticket #, I can ask that it be pushed forward in the queue.

I wish I could help more in this matter, but since I have no access to the servers, you will need to rely on the email/phone support to resolve this issue.