Seriously ?

[TheExoticFish]

I spoke with a tech rep last night because there was a problem with the server I'm on. It kept going down and httpd was failing when I checked the server status. I explained everything to her and pointed out the the CPU and Memory loads were higher than they normally are and the httpd service was failing. She told me nothing was wrong with the server. I asked her to please look at the server because something is wrong with it. A few minutes went by and she wasn't responding. I asked why and then she says "Oh I'm looking into this.". I said okay. This girl then proceeded to tell me that the server load was only at 0.1% and 0.0% memory load. I told her that was my sites load on the server, not the whole server. She then asked me how to view the server status and services. Finally she got an admin to fix the server. She was no help at all. Bottom line, tech reps should know basic information. When I know how to access things they don't, that's a problem.

[GatorDHanna]

I apologize about that. That isn't an ideal service experience by any means.

Could you PM me with the information about who you spoke to, what name you used to enter the chat, and approximately what time you spoke to her on the 9th. I'll try to pull up the chat and will ensure the representative in question gets additional training.

Sorry again about the inconvenience. I appreciate your understanding.

[TheExoticFish]

Sure, but my memory is horrible. LoL

[GatorDHanna]

Thanks for sending it to me. I'll work on pulling the chat log and will discuss the situation with the particular representative.

While I'm doing that, is there anything I can do to help improve your experience with HostGator?

[TheExoticFish]

Nope, other than this rep everyone else I've spoken to has been helpful. That's why I had to post about this person because it was completely unacceptable in my opinion.

[GatorDHanna]

Okay, I'll work with this representative and her supervisor to address the issue. Thank you for letting us know.