SEO Sales means FOREVER

[jonel]

The VPS hosting use a separate billing account, it will not use the same billing account you have with HG. https://gbclient.hostgator.com/ is very clean and looks promising but if you file a ticket via its form the ticket will always go to SEO Sales department even if you filed it to support. And that Department seem alienated, I have a ticket there for about 10 hours ago, fortunately no body cares to answer. This is not how I know about HG. Any experience with this?

[GatorDavid]

Hello,

I apologize for the wait that you saw. We're still hammering out some issues with the new billing system, and with tickets that are created for VPS issues.

For now, go ahead and submit tickets to support@hostgator.com, and we'll assist from there. Thanks!

[jonel]

Originally Posted by GatorDavid

... We're still hammering out some issues with the new billing system, and with tickets that are created for VPS issues.

All my tickets have been answered and dealt accordingly with high level of professionalism. I understand how busy you are for now dealing with the VPS. For the future readers, this post has been made when the VPS is few days old (less than a week I think) and in Soft launch. By the time you are reading this, I am sure VPS is stable. And to GatorDavid, I am just used to be hold in less than a minute. It is still very true in non-VPS issues.

[mcgyver210]

I still have two support accounts & I have definitely noticed it takes longer for responses thru the VPS Support account than my other one.

On a positive note every-time I have asked for support HG has done Awesome as usual!!! So far my VPS is AWESOME!!!

[ceaser]

I agree, the new client area looks really nice, and I hope that in the near future, it will be integrated into the main site rather than the current setup where billing and ticket systems are separate. And I have no problem with wait times, since I realize that this is a soft launch and everybody at HG are busy trying to prepare it for a stable launch.