Secure input for tickets

[rld]

I've noticed recently when I submit a ticket that it is not a secure connection. Considering that I often need to provide the password for root access on my server, shouldn't that be secure?

[GvilleRick]

Looks like you can enter the Help Desk securely at https://support.hostgator.com.

[rld]

Thanks ... will do that next time.

[slapshotw]

Once you actually want to submit the ticket it keeps redirecting you to the unsecure page, though. And I have a feeling that even if you could get to the submit form in a secure way, the actual post to the form will still be unencrypted.

[Impavidus]

The page with the form does not need to be secure, only the post url because it the only time the information is sent to the server. Many bank have a log-in on their homepage but they post to a secure url.

Other hosting companies I have used in the past had their ticket system secured (same ticket system as Hostgator). I question why Hostgator has not done the same?

[esl]

Could a HostGator staff member please provide their input on this thread? Thank you.